Latasha Turner Phillips
Tinley Park
Summary
Results-driven professional with 10+ years in retail management. Expertise in employee training, strategic merchandising, and time management. Focused on enhancing customer experiences and streamlining store operations.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
Tinley Park
03.2013 - 03.2026
- Assisted in managing daily store operations, ensuring excellent customer service and positive shopping experience.
- Managed inventory, stock replenishment, and visual merchandise to maintain an organized and appealing store.
- Handle cash management, register operations, and closing/opening procedures.
- Resolved customers concerns professional to maintain customer satisfaction and loyalty.
- Assisted in training staff on customer service and product knowledge.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Assistant Manager
Body Central
Calumet City
10.2010 - 03.2013
- Developed visual merchandising strategies to attract customers and drive engagement.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Oversaw inventory management and maintained stock levels for optimal sales.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Store Manager
Citi - Trends
Markham
01.2006 - 02.2010
- Oversaw daily store operations and ensured efficient workflow.
- Trained and mentored new employees on store policies and procedures.
- Implemented visual merchandising standards to enhance product display.
- Conducted regular staff meetings to improve communication and teamwork.
- Analyzed sales data to identify trends and inform product selection.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Property Manager
Riverwood Condos
Riverdale
08.2005 - 07.2009
- Managed daily operations of residential units at Riverwood Condos.
- Coordinated maintenance requests and ensured timely resolutions for residents.
- Oversaw lease agreements and tenant onboarding processes efficiently.
- Conducted property inspections to maintain quality standards and compliance.
- Developed and implemented community engagement activities for residents.
- Facilitated communication between tenants and management for effective problem-solving.
Education
High School Diploma -
Rich Central
Olympia Fields, IL05-1992
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Employee training
- Customer service
- Sales analysis
- Conflict resolution
- Time management
- Team building
- Loss prevention
- Problem solving
- Strategic merchandising
- Attention to detail
- Workforce management
- POS systems operations
- Hiring and training
Timeline
Assistant Store Manager
Bath & Body Works
03.2013 - 03.2026
Assistant Manager
Body Central
10.2010 - 03.2013
Store Manager
Citi - Trends
01.2006 - 02.2010
Property Manager
Riverwood Condos
08.2005 - 07.2009
High School Diploma -
Rich Central