Latasha Thurman
Alsip
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
13
13
years of professional experience
1997
1997
years of post-secondary education
Work History
Mail Handler
USPS, United States Postal Service
Bedford
06.2025 - Current
- Sorted incoming mail by size and destination for efficient distribution.
- Operated automated mail processing equipment to ensure timely handling.
- Loaded and unloaded parcels from delivery vehicles for processing.
Customer Service Agent
Southwest Airlines
Chicago
10.2022 - 05.2025
- Assisted passengers with check-in processes and boarding procedures.
- Resolved customer concerns with empathy and effective communication skills.
- Coordinated flight information and updates for travelers at the airport.
Cashier/Customer Service Cashier
Walmart
Crestwood
06.2020 - 07.2022
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area at all times.
Assistant Transportation Manager
Cook dupage transportation
Chicago
02.2013 - 10.2019
- Coordinated daily transportation schedules for efficient fleet operations.
- Managed communication between drivers and dispatch to ensure timely service.
- Assisted in training new transportation staff on company policies and procedures.
Education
William R. Harper High School
Chicago, ILSkills
- Mail sorting
- Automated equipment operation
- Parcel handling
- Delivery coordination
Timeline
Mail Handler
USPS, United States Postal Service
06.2025 - Current
Customer Service Agent
Southwest Airlines
10.2022 - 05.2025
Cashier/Customer Service Cashier
Walmart
06.2020 - 07.2022
Assistant Transportation Manager
Cook dupage transportation
02.2013 - 10.2019
William R. Harper High School