LATASHA MCSHAN
Chicago,IL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
OWNER/Nail Technician
ADDYCTIONS NAIL SPOT SPA
01.2003 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hiring advertising ,appointments scheduling, inventory,and customer care.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
Nail Tech
The Bottom Nail Salon
02.2003 - 03.2017
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
Education
No Degree -
Nail Tech Dudley
Chicago, ILSkills
- Customer Service
- Performance Monitoring
- Business Management
- Administrative Oversight
Certification
Nail Tech Liense
Master Instructor program 2018/2019
Languages
English
Timeline
Nail Tech
The Bottom Nail Salon
02.2003 - 03.2017
OWNER/Nail Technician
ADDYCTIONS NAIL SPOT SPA
01.2003 - Current
No Degree -
Nail Tech Dudley
Nail Tech Liense
Master Instructor program 2018/2019
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