LaTanya Smith

• Greeting guest with a friendly and warm welcome.
• Accurately completing registration processes.
• Verified and processed credit card authorizations.
• Cash and cash drawer handling.
• Timely and efficiently responded to emails and guest chats.
• Resolving guest issues/complaints.
• Performed all required shift task duties as expected.

Outbound Department

· Dial outbound calls to members provided their health insurance carrier

· Inform of program services

· Pre-qualify members’ current health statue

· Schedule initial visits for members to meet with their nurse practitioner

· Advise members of required documentation

• Acquire and maintain knowledge of all programs offered and available
• Accurately record comments in both the members’ and the organization’s portals
• Assist in Floor Support and Team Spirit activities
• Shadow training the NEOs
• Volunteering in various office task… (i.e. – cleaning of common areas, decorating for staff birthdays and holidays celebrated and helping facilitate in/out door office events)

Inbound Department

· Answering incoming dials from members

· Inform of program services

· Clearly and precisely answering any member question or concern

· Scheduling/Rescheduling/Cancelling members’ initial visits

· Perform as a liaison between member and APP/PCC/CD

Confirmation/Reminder Department

· Dial outbound calls reminding members of scheduled initial visit 2-3 weeks prior

· Dial outbound calls to confirm members’ scheduled initial visit 24-72 hours prior

· Answer incoming calls verifying members’ scheduled initial and annual visits

· Clearly and precisely answering any member question or concern

· Scheduling/Rescheduling/Cancelling members’ initial visits

· Perform as a liaison between member and APP/PCC/CD

Answered inbound calls.

Provided customers with status updates on their applications.

Became knowledgeable and informed customers of the various programs offered.

Empathized and communicated with customers on a day-to-day basis.

• Answering incoming calls
• Taking payments by phone as needed
• Assisting customers with online account accessing
• Informing patron of Tollway policies and procedures

• Serving and making beverages as order
• Cash handling
• Greeting and assisting customers
• Restocking required merchandise and food goods.
• Maintaining a clean and organized work environment.

• Answering incoming calls
• Scheduling and cancelling appointments
• Medical billing and coding
• Faxing, scanning, copying, filing and mailing
• Taking co-pays

• Serving and making beverages as order
• Cash handling
• Greeting and assisting customers
• Restocking required merchandise and food goods.
• Maintaining a clean and organized work environment.

• Supervised children ages 7-10
• Facilitated educational and recreational activities
• Assisted maintenance and janitorial.
• Processed IAC applications and co-payments and cash payments.

• Filing of sensitive documents
• Data entry, making photocopies, and faxing
• Answering and directing incoming calls
• Processed claimant applications.
• Assisted as a front desk liaison.