Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lashay N Curtis

Chicago

Summary

Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable with strong ability in. Offering and. Highly organized, proactive and punctual with team-oriented mentality.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

OEMC TRAFFIC CONTROL AIDE CITY OF CHICAGO

TRAFFIC
04.2023 - Current
  • Assisted teachers with classroom activities and instruction.
  • Provided individualized tutoring to struggling students.
  • Organized materials for the teacher's use in the classroom.
  • Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
  • Provided assistance to motorists who experienced difficulty navigating through congested areas.
  • Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
  • Organized detours and adjusted signal timing to accommodate special events or construction projects.
  • Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
  • Monitored roadways for hazardous conditions such as potholes or debris that could cause accidents or impede travel times.
  • Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
  • Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
  • Assessed traffic volume data collected from cameras, sensors and radar systems in order to develop efficient travel routes.
  • Issued warnings or citations when necessary for violations of traffic laws or safety regulations.
  • Attended regular meetings with city planners and engineers to discuss current transportation issues within the community.
  • Participated in public outreach programs designed to educate citizens about safe driving practices.
  • Investigated incidents involving motor vehicle collisions involving personal injury or property damage.

Cashier

Highly Flavored Chicago Grill
10.2024 - 04.2025
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Cashier

Family Dollar
11.2023 - 01.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Increased sales of promotional items by informing customers about current offers.

Nordstrom Rack

Cashier Customer Service
10.2020 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Balanced cash drawers at the end of each shift.
  • Operated cash registers to process payments for goods and services.
  • Greeted customers and provided friendly customer service.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Verified that all coupons were valid prior to processing them into the system.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Answered incoming phone calls from customers regarding product availability or store locations.

University of Chicago Medicine Hospital

Housekeeping
07.2020 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Achieved cost-savings by developing functional solutions to problems.
  • Inspected guest rooms after cleaning to ensure all items were in proper working condition.
  • Assisted guests with requests related to housekeeping services.
  • Stocked linen closets with fresh linens and removed soiled linens for laundering.
  • Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
  • Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
  • Maintained cleanliness and order of assigned areas.
  • Performed deep cleaning tasks as needed including carpet shampooing or furniture and upholstery cleaning.
  • Reported any maintenance issues or safety hazards to supervisor immediately.
  • Ensured that all equipment was properly stored after each shift.
  • Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
  • Responded promptly to special requests from guests or management staff.
  • Maintained an inventory of supplies such as soap, toilet paper, towels.
  • Checked all vacant rooms before assigning them to new guests.
  • Utilized appropriate chemicals during the sanitation process according to established policies and procedures.
  • Provided excellent customer service by addressing complaints in a timely manner.
  • Adhered strictly to health regulations regarding hygiene standards.
  • Organized storage areas for efficient stocking of items.
  • Disinfected surfaces using appropriate products and methods.
  • Operated floor care machines such as vacuums, buffers and extractors in accordance with manufacturer's instructions.

Mcdonald’s

Cashier Customer Service
08.2017 - 01.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Carson P Scott

Retail
10.2015 - 01.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Organized displays to attract customers and promote sales.
  • Stocked shelves with merchandise according to company standards.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Inspected purchased items for defects before handing them over to customers.
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Ensured compliance with all applicable laws regarding sale of age-restricted items.
  • Kept informed about new products arriving at the store on a regular basis.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Education

High School Diploma -

Percy L Julian High School
Chicago, IL
06.2019

Skills

  • Housekeeping Support
  • Medication Management
  • Appointment Coordination
  • Appointment Management
  • Medications Familiarity
  • Child Development Knowledge
  • Special Needs Education
  • Honest Problem-Solving Skills
  • Daily Living Assistance
  • Cultural Sensitivity
  • Loss Prevention
  • Money Handling
  • Order Processing
  • Regulatory Compliance
  • Customer Service
  • Display Setup
  • Suggestive Selling
  • Display Building
  • POS System Operations
  • Dispute Mediation
  • Product Knowledge
  • Cash Handling
  • Flexible Schedule
  • Independent Judgement
  • Interpersonal and Written Communication
  • Sales Expertise
  • Product Promotions
  • Conflict Resolution
  • Payment Processing
  • Cash Register Operation
  • Returns Processing
  • Product Recommendations
  • POS Systems
  • ID Verification
  • Drawer Balancing
  • Payment Collection
  • Order Packaging
  • Expense Tracking
  • Customer Relations
  • Report Preparation
  • Cleaning and Sanitizing
  • Customer Assistance

Certification

CPR , First Aid , AED CERTIFICATION

Languages

English
Full Professional

Timeline

Cashier

Highly Flavored Chicago Grill
10.2024 - 04.2025

Cashier

Family Dollar
11.2023 - 01.2024

OEMC TRAFFIC CONTROL AIDE CITY OF CHICAGO

TRAFFIC
04.2023 - Current

Nordstrom Rack

Cashier Customer Service
10.2020 - 12.2023

University of Chicago Medicine Hospital

Housekeeping
07.2020 - 12.2023

Mcdonald’s

Cashier Customer Service
08.2017 - 01.2019

Carson P Scott

Retail
10.2015 - 01.2017

High School Diploma -

Percy L Julian High School

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Lashay N Curtis