Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Larry Flennoy

Chicago,Illinois

Summary

Professional with strong background in guest services and hospitality. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional customer service. Known for effective collaboration, adaptability, and delivering results in fast-paced environment. Expertise in problem-solving, communication, and maintaining welcoming atmosphere.

Overview

11
11
years of professional experience

Work History

Front Desk Concierge

Related Midwest
05.2021 - Current
  • Greet and assist residents and guests with valet requests.
  • Complete package scans in Yardi.
  • Book amenity reservations using Sales Force program.
  • Work collaboratively with porters, engineering and maintenance team to initiate resident work orders.
  • Assist in organizing resident events and socials by working directly with event vendors.
  • Arrange for transportation for residents at their request.
  • Work with Schindler to ensure elevators are maintained to safety standards.
  • Provide recommendations on dining and entertainment for residents and guests.
  • Work directly with senior management on administrative requests using Outlook, Word, Access and Excel.

Member Services Representative

East Bank Club
12.2019 - 05.2024
  • Greet Members and Guests.
  • Maintain telephone etiquette.
  • Provide insight and directives to prospective members.
  • Assure organization of the Member Services Office.
  • Register guests
  • Provide Administrative support to Director and Manager of Member Services
  • Maintain databases in Excel
  • Provide IT Help Desk support via program databases.

Customer Telesales Associate

Chicago Symphony Orchestra
09.2019 - 12.2019
  • Placed outbound calls to prospective subscription patrons highlighting the 2014-2015 season.
  • Assist customers in selecting the best musical experience and package for their interest based on composers, artists, conductors and desired dates to attend.
  • Established and maintained effective customer relationships.
  • Follow-up with customers regarding call backs to finalize subscription sales.
  • Provided assistance to clients
  • Maintained up-to-date knowledge of customer accounts
  • Explained products and benefits

Sales Associate

Macy's Fine Jewelry
11.2017 - 08.2019
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Operating cash registers.
  • Managing financial transactions, and balancing drawers.
  • Achieving established goals.

Sales Associate

Saks Fifth Avenue Off Fifth
09.2017 - 03.2019
  • Offer assistance to clients on styling, merchandise selection, and fashion trends.
  • Provide outstanding customer service to establish and maintain client relationships.
  • Adhere to department merchandise presentation and recovery standards.

Concierge Supervisor

Blackwell Support Service
02.2016 - 11.2017
  • Managed, trained, interviewed, hired and mentored a staff of 7. Welcomed customers upon entrance and confirm reservations.
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the property.
  • Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
  • Arranged events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls.

Customer Experience Supervisor

TJX Corporation
09.2014 - 02.2016
  • Responsible for a staff of 14 associates that includes coaching, mentoring, motivating to achieve sales and customer experience expectations. Managed, trained, interviewed, hired and mentored staff.
  • Ensure all Associates are greeting the customer on the sales floor. Smile, greet, engage and thank the customers.
  • Hold team meetings with Floor Associates to assign responsibility for specific areas, coaching, and team building.
  • Monitor and maintain appropriate customer/cashier ratio to ensure a sufficient number of cashiers based on the number of customers.
  • Create staffing schedule to maintain operational efficiencies.
  • Resolve Customer Experience issues appropriately and competently.
  • Gather feedback from customers on their shopping experience.
  • Authorize exceptions to operational policies when appropriate to satisfy customers (price adjustments, merchandise holds, refunds, etc.)
  • Call MOD for assistance as needed to ensure Customer Experience standards are met.
  • Identify coaching opportunities for staff and observe and recognize excellent customer behaviors.
  • Run end of day financial /sales reports.
  • Motivate associates to achieve credit opening goals
  • Identify price checks before customers reach the register.
  • Close cash registers and perform store closing procedures.

Education

Loyola University

Skills

  • Supervisory Skills (4 years)
  • Microsoft Office (10 years)
  • Databases
  • Desktop Support
  • Guest relations
  • Front desk
  • CSR
  • Call Center
  • Yardi
  • Customer Support
  • Software Troubleshooting
  • Computer Skills (10 years)
  • Customer Service

Languages

Spanish
Professional Working

Timeline

Front Desk Concierge

Related Midwest
05.2021 - Current

Member Services Representative

East Bank Club
12.2019 - 05.2024

Customer Telesales Associate

Chicago Symphony Orchestra
09.2019 - 12.2019

Sales Associate

Macy's Fine Jewelry
11.2017 - 08.2019

Sales Associate

Saks Fifth Avenue Off Fifth
09.2017 - 03.2019

Concierge Supervisor

Blackwell Support Service
02.2016 - 11.2017

Customer Experience Supervisor

TJX Corporation
09.2014 - 02.2016

Loyola University

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