LaRissa Reed
Chicago
Summary
Dynamic professional with extensive experience at the Alzheimer's Association, specializing in caregiver education and crisis intervention. Proven ability to build rapport and navigate complex cases, ensuring constituents receive tailored support. Adept in effective communication and resource navigation, consistently empowering families to advocate for their loved ones' needs.
Overview
7
7
years of professional experience
Work History
Call Center Helpline Specialist
Alzheimer's Association
Chicago
10.2022 - Current
- Answer questions and inquiries from callers concerning Alzheimer’s disease and other dementias including symptoms, diagnosis, stages, treatments, research and clinical trials.
- Provide caregiver education and tips using person-centered care strategies.
- Build rapport and engage callers in order to assess their stated and implied needs through probing and clarifying. Appropriately refer complex, high risk, and crisis calls to Care Consultants.
- Handle high emotions, trauma and grief of callers with calmness and empathy, enabling callers to assess their situation and take the next appropriate step(s).
Family Support Specialist (FSS)
First Step Child Care Center
Richton Park
12.2021 - 03.2022
- Encouraged parents to advocate for their child’s enrichment and development
- Operated as a part of a team to maintain 100% enrollment through recruitment and community partnerships
- Guided parents, teachers, and other staff with various resources geared towards their needs
- Connected daily with parents on caseload regarding school policies, health records, and concerns.
Stylist
Lane Bryant
Crestwood
11.2018 - 02.2022
- Supported and executed floor-sets; maintained visual brands standards;
- Drove store goals with each segment; including credit card offers, hourly target sales, and customer sales.
- Constantly move throughout the store to assist customers, retrieve merchandise, unpack and replenish stock and complete other tasks.
Education
Bachelor of Science - Family & Consumer Science, Child Development
Alcorn State University
Alcorn State, MS05.2012
Skills
- Caregiver education
- Person-centered care
- Crisis intervention
- Complex case referral
- Resource navigation
- Customer relationship management
- Effective communication
- Active listening
- Customer service
- Customer support
Timeline
Call Center Helpline Specialist
Alzheimer's Association
10.2022 - Current
Family Support Specialist (FSS)
First Step Child Care Center
12.2021 - 03.2022
Stylist
Lane Bryant
11.2018 - 02.2022
Bachelor of Science - Family & Consumer Science, Child Development
Alcorn State University