Larissa Elizondo
Plainfield
Summary
Results-driven professional with strong interpersonal skills and a track record of effective team collaboration and customer engagement. Proven leader and problem-solver skilled in supervisory and team-building initiatives. Focused on implementing training and morale-building strategies to enhance employee performance and engagement. Committed to embracing new challenges that foster organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Spirit Airlines Inc.
Chicago
03.2024 - 05.2026
- Provided information about flight schedules and delays to travelers.
- Handled customer complaints and escalated issues to supervisors when necessary.
- Maintained a positive attitude while interacting with diverse customer backgrounds.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Assisted customers with flight bookings and itinerary changes.
- Resolved passenger inquiries regarding baggage policies and fees.
Location Manager
Cherry Hill Programs
Schaumburg
11.2025 - 12.2025
- Launching POS system and reconciling cash at beginning and end of day.
- Managed logistics for seasonal events across multiple locations.
- Coordinated staff schedules to ensure optimal coverage during peak periods.
- Trained new team members on operational procedures and safety protocols.
- Assisted in inventory management to maintain stock levels for events.
- Provided customer service support to enhance guest experiences at events.
- Developed and maintained relationships with vendors, suppliers, customers and employees.
Assistant Manager
Cherry Hill Programs
Schaumburg
03.2025 - 04.2025
- Calculated cash in register and initiated POS system for daily operations.
- Oversaw daily operations to ensure seamless execution of event activities and logistics.
- Addressed customer inquiries and resolved issues to enhance guest experiences.
- Managed customer service inquiries and complaints promptly.
- Guided junior staff on daily tasks, projects and objectives.
- Facilitated conflict resolution between team members effectively.
Driver Partner
Go-Puff
Melrose Park
02.2021 - 12.2021
- Executed order pickups at warehouse for timely delivery to customers.
- Delivered orders to homes and businesses, ensuring customer satisfaction.
- Maintained vehicle cleanliness and performed routine safety checks before shifts.
- Assisted in training new drivers on delivery protocols and company policies.
- Provided excellent customer service, addressing inquiries during deliveries professionally.
- Navigated various routes using GPS technology to optimize delivery times.
Cashier
Skippy's Gyros
Oak Brook
02.2018 - 02.2020
- Processed customer transactions with accuracy and efficiency.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Managed cash registers, balancing drawers at shift end.
- Trained new cashiers on register operations and customer service techniques.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the service area.
- Monitored inventory levels, alerting management of low stock items.
- Collaborated with kitchen staff to ensure timely order fulfillment.
Shift Lead
Taco Bell
Villa Park
11.2016 - 02.2018
- Supervised team members during busy shifts to ensure efficient service delivery.
- Trained new employees in food safety and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Monitored food preparation processes for quality and consistency standards.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Cashier
Taco Bell
Villa Park
03.2013 - 11.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Processed cash and credit card payments, issued accurate receipts and provided correct change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Balanced cash registers at shift end to ensure accuracy and accountability.
- Assisted customers with menu selections and special requests.
- Coordinated with kitchen staff to facilitate timely order fulfillment and enhance customer satisfaction.
Education
High School Diploma -
Fenton High School
Bensenville, IL05-2012
Skills
- Sales
- Upselling
- Customer engagement
- Cash management
- Money handling
- Inventory management
- Retail mathematics
- Warehouse experience
- Data entry
- Quality assurance
- Microsoft Office
- Mobile device management
- Project management
- Shift management
- Team management
- Staff supervision
- Staff training
- Time management
- Organizational skills
- Leadership
- Communication skills
- Conflict resolution
- Computer skills
- Project management
- Money handling
Certification
- Drivers License
Timeline
Location Manager
Cherry Hill Programs
11.2025 - 12.2025
Assistant Manager
Cherry Hill Programs
03.2025 - 04.2025
Customer Service Agent
Spirit Airlines Inc.
03.2024 - 05.2026
Driver Partner
Go-Puff
02.2021 - 12.2021
Cashier
Skippy's Gyros
02.2018 - 02.2020
Shift Lead
Taco Bell
11.2016 - 02.2018
Cashier
Taco Bell
03.2013 - 11.2016
High School Diploma -
Fenton High School