Dynamic Public Service Leader with over 10 years of proven success in large-scale municipal operations, logistical coordination, and community engagement. Expert in Strategic Planning and Resource Allocation, with a dedicated history of improving service delivery for the City of Chicago and private sector partners. Adept at navigating complex regulatory environments, cultivating high-performing teams, and responding to emergent organizational needs with calm, decisive leadership.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Laborer
CITY OF CHICAGO, DEPT. OF STREETS AND SANITATION
Chicago
01.2024 - Current
Strategic Execution: Direct day-to-day operations for one of the nation's largest municipal departments, overseeing refuse collection, recycling, and landscaping logistics across city parkways and vacant lots.
Quality of Life Initiatives: Spearheaded 'Quality of Life' projects in underserved communities, successfully managing debris removal, rodent control programs, and the restoration of neglected areas to improve urban safety.
Crisis Management: Quickly resolve emerging operational bottlenecks to ensure collection schedules remain uninterrupted and citizen service requests are met with 100% compliance.
Administrative Oversight: Managed staff attendance and scheduling utilizing Kronos, ensuring optimal manpower distribution for city-wide projects.
Interdepartmental Liaison: Interface directly with department officials to plan and execute high-priority strategic projects, including city-wide signage and infrastructure coordination.
Coordinator
Friends of Don Harmon
01.2020 - 01.2024
Public Liaison: Served as a bridge between the organization and the public, attending community meetings to address citizen concerns and resolve high-priority service issues.
Team Leadership: Directed a diverse staff of 27+ individuals, overseeing daily manpower distribution, attendance reporting, and disciplinary procedures.
Asset Management: Optimized the use of labor, equipment, and funds to maximize community impact.
Airport Operations Manager / Resource Coordinator
JETBLUE
01.2017 - 01.2021
Operational Excellence: Evaluated emergent needs in high-pressure environments and situations implementing efficient solutions to resolve issues for internal and external customers.
Risk Mitigation: Developed comprehensive backup plans and anticipated potential roadblocks to minimize operational downtime and ensure passenger safety.
Strategic Partnerships: Cultivated deep professional relationships with stakeholders to align organizational goals with customer expectations, driving mutually beneficial outcomes.
Director of Safety & Training Operations / Driver
FIRST STUDENT
01.2015
Compliance & Safety: Ensured strict adherence to Illinois Department of Transportation (IDOT) protocols regarding accident reporting and safety training.
Investigative Oversight: Conducted thorough analysis of workplace injuries; prepared detailed reports for senior leadership and managed the adjudication of claims.
Records Management: Audited Motor Vehicle Records (MVR) and company violations, resolving disputes and maintaining up-to-date compliance for all driving staff.