LaQueshia Miller
Chicago
Summary
Dynamic professional with a proven track record at Mfort Security Services, excelling in conflict resolution and exceptional communication. Adept at fostering strong relationships and enhancing customer satisfaction. Recognized for effectively supervising teams and maintaining compliance, ensuring operational excellence in high-pressure environments. Committed to delivering outstanding service and support.
Overview
12
12
years of professional experience
Work History
Front Desk Concierge
Mfort Security Services
09.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Patrol Supervisor
Securitas Security Services
08.2019 - 08.2024
- Supervised the day to day operations of selected sites during shift times.
- Build, improve, and maintain effective relationships with both clients and employees.
- Supervised and manage a team of security officers, including possibly participating in hiring selection, scheduling, payroll,training, coaching, development, and support.
- Respond to designated operational issues for all assigned client sites and facilitates.
- Reconcile logs, shift responsibilities and patrols
- Review incident reports prior to submitting to clients and coordinate preliminary investigations
Field Supervisor
Titan Security
01.2014 - 06.2019
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Education
Associate of Applied Science - Business Administration And Management
Maccormac College
Chicago, IL05-2015
Skills
- Team player attitude
- Conflict resolution
- Exceptional communication
- Transportation coordination
Timeline
Front Desk Concierge
Mfort Security Services
09.2024 - Current
Patrol Supervisor
Securitas Security Services
08.2019 - 08.2024
Field Supervisor
Titan Security
01.2014 - 06.2019
Associate of Applied Science - Business Administration And Management
Maccormac College
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