Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laquedshay Green

Chicago

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Detail-oriented professional with 5 years in cash office. Established smooth and accurate cashier transactions by activating, counting, balancing, offlining and reconciling POS drawers and deposit accounts. Self-motivated, organized, and professional when working with customers.

Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

14
14
years of professional experience

Work History

Warehouse Worker/Warehouse Forklift Operator

Target distribution Center
Chicago
08.2025 - Current
  • Operated forklifts to move pallets and products efficiently within the warehouse.
  • Loaded and unloaded merchandise from trucks following safety protocols.
  • Organized inventory in designated areas to ensure easy access and retrieval.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated forklifts to transport materials throughout the distribution center.
  • Loaded and unloaded pallets efficiently during shipping and receiving operations.

Security Guard

Agb Investigative
Chicago
01.2023 - 04.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Shift Lead

Taco Bell Cantina
04.2020 - 07.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Tracked receipts, employee hours and inventory movements. counting safes and registers doing deposits
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts

Shift Lead

Wendy's
02.2018 - 11.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Tracked receipts, employee hours and inventory movements.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Customer Service Manager/Cash Office Associate

Target
02.2015 - 12.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered average of 20 or more calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Verified cash flow and electronic transactions from credit card system to balance registers. and doing audit
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Set up, tested and balanced registers for front-end employees.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.

Housekeeper Manager

Marriot Hotel
Burr Ridge
01.2014 - 06.2016
  • Supervised daily housekeeping operations and team performance standards.
  • Trained staff on cleaning techniques and safety protocols.
  • Conducted regular inspections to uphold cleanliness and organization standards.
  • Coordinated staff meetings to discuss issues and improve service quality.
  • Addressed guest concerns related to housekeeping services promptly.
  • Developed training materials for new hires, ensuring they were properly trained on their duties and responsibilities.
  • Tracked employee attendance records and timecards for payroll purposes.
  • Implemented a preventative maintenance program for all hotel equipment used by housekeeping staff.
  • Assisted with check-in and check-out processes when needed or requested by guests.
  • Created weekly schedules for housekeeping staff based on occupancy levels and special requests from guests.
  • Supervised daily cleaning routines of public areas such as lobbies, restaurants, pools, fitness centers.
  • Inspected guest rooms regularly to ensure cleanliness standards were met or exceeded.
  • Developed cleaning schedules to ensure efficient workflow and coverage.

Delivery Driver

Amazon
09.2011 - 08.2014
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.

Education

High School Diploma -

Geoege.W.Collins
Chicago, IL
06.2009

No Degree -

BIR Training Center
Chicago, IL

Skills

  • Staff Management
  • Microsoft SharePoint
  • Verbal and Written Communication
  • English Fluency
  • Document Preparation
  • Sales Strategies
  • Customer Service
  • Cash Handling
  • Greet Guests
  • Health and Safety Regulations
  • Sales Expertise
  • Loss Prevention Strategies

Timeline

Warehouse Worker/Warehouse Forklift Operator

Target distribution Center
08.2025 - Current

Security Guard

Agb Investigative
01.2023 - 04.2025

Shift Lead

Taco Bell Cantina
04.2020 - 07.2022

Shift Lead

Wendy's
02.2018 - 11.2020

Customer Service Manager/Cash Office Associate

Target
02.2015 - 12.2019

Housekeeper Manager

Marriot Hotel
01.2014 - 06.2016

Delivery Driver

Amazon
09.2011 - 08.2014

High School Diploma -

Geoege.W.Collins

No Degree -

BIR Training Center

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Laquedshay Green