Lanyia Patton

• Support drivers, customers, and third-party delivery partners by resolving operational issues and ensuring timely service resolution in a high-volume environment.

• Coordinate communication between drivers, customers, and internal departments while maintaining professionalism and strong problem-solving skills.

• Accurately document customer and driver interactions using CRM and internal systems while maintaining detailed records and confidentiality.

• Monitor delivery progress using GPS tracking systems to ensure timely deliveries and respond promptly to operational concerns.

• Offer solutions and alternatives for customer’s experiencing delays, payment errors, missing items, or other issues while maintaining a high level of professionalism an empathy to ensure satisfaction.

• Oversaw front desk operations and ensured consistent delivery of professional customer and employee support services.

• Trained, mentored, and evaluated front desk staff while providing ongoing coaching and performance support.

• Assisted with recruiting and hiring processes by identifying qualified candidates, coordinating interviews, and supporting onboarding activities.

• Coordinated onboarding and offboarding processes including orientation support, system access setup, training coordination, account deactivation, and employee documentation.

• Managed employee scheduling, attendance tracking, timesheet adjustments, and payroll submission through ADP to support accurate payroll processing.

• Maintained employee records and administrative documentation while ensuring confidentiality and accuracy.

• Collaborated with leadership and staff to support operational efficiency and employee engagement initiatives.

• Greeted employees, visitors, vendors, and clients in a professional and welcoming manner.

• Managed visitor registration, badge issuance, and sign-in procedures while maintaining organized records.

• Assisted with vendor documentation updates, including Certificates of Insurance (COI).

• Answered and directed incoming calls while providing accurate information and administrative support.

• Coordinated conference room scheduling, meeting preparation, catering arrangements, and hospitality support services.

• Maintained an organized and professional front desk environment while supporting day-to-day office operations.

• Assisted in coordinating meetings, training sessions, and community outreach events.

• Responded to calls and emails from clients, community members, and organizational partners.

• Prepared correspondence, reports, and materials for educational and outreach programs.

• Maintained confidential client records and documentation in compliance with privacy requirements.

• Assisted with office administration including filing systems, supply management, and document organization.

• Supported website and social media updates to ensure accurate communication of organizational resources and services.