Lanise Florence
Chicago
Summary
Professional with 5+ years of experience in customer service and personal support. Expertise in conflict resolution, safety maintenance, and fostering positive interactions. Strong communication and organizational skills aimed at enhancing customer satisfaction and support effectiveness.
Overview
10
10
years of professional experience
Work History
Bus Aide
Chicago Public Schools CPS
Chicago
01.2022 - Current
- Ensuring the safety and orderly transport of students by securing seat belts and ensuring proper seating.
- Assist drivers by managing distractions and attending to student needs during transit.
- Report incidents, injuries, or behavioral concerns that impact student safety.
School Bus Driver
Compass Transportation
Chicago
03.2024 - 10.2024
- Perform pre- and post-trip inspections to ensure safety and compliance with traffic regulations.
- Maintain clear and courteous communication with the base, parents, and school staff.
- Manage daily schedules for both AM and PM routes with precision and reliability.
Operations Specialist
SMS Assist
Chicago
12.2018 - 07.2021
- Delivered high-quality customer service by resolving disputes and ensuring satisfaction.
- Maintaining accurate records in the system and managing service scheduling.
- Served as liaison between property manager and residential client to deliver timely and accurate service.
Direct Support Professional
Charleston Transitional Facility
Charleston
11.2015 - 07.2018
- Delivered hands-on care to adults with developmental disabilities in residential setting.
- Supported client independence by documenting progress and transporting clients to appointments.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Education
Bachelor of Science - Family And Consumer Sciences
Eastern Illinois University
Charleston, IL05-2017
Skills
- Customer service and conflict resolution
- Child and special needs support
- Safety protocols and transportation
- Microsoft Office (Word, Excel, PowerPoint)
- Schedule management
Timeline
School Bus Driver
Compass Transportation
03.2024 - 10.2024
Bus Aide
Chicago Public Schools CPS
01.2022 - Current
Operations Specialist
SMS Assist
12.2018 - 07.2021
Direct Support Professional
Charleston Transitional Facility
11.2015 - 07.2018
Bachelor of Science - Family And Consumer Sciences
Eastern Illinois University
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