Laney Crawford
Westville
Summary
Payroll and Tax specialist with progressive experience supporting employers, accountants, and embedded partners. Strong background in complex payroll operations, regulatory notice resolution, and client support. Known for analytical problem-solving, operational accuracy, and delivering high-level service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Embedded Payroll Support / Operations Agent
Gusto Embedded
Remote
09.2025 - Current
- Support embedded partners and employers with payroll operations and account management.
- Resolve complex payroll and tax issues while ensuring compliance and accuracy.
- Provide daily operational support and collaborate cross-functionally to improve partner experience.
Payroll Advanced Care Agent
Gusto
Remote
03.2024 - 09.2025
- Resolved complex payroll and tax matters for employers and accountants.
- Managed government agency notices and compliance-related cases.
- Performed advanced payroll calculations and account corrections.
Payroll / Taxes Agent
Gusto
06.2023 - 03.2024
- Assisted employees and employers with payroll inquiries and tax notices.
- Educated clients on platform tools to improve self-service efficiency.
- Maintained strong performance in a high-volume support environment.
Customer Service Agent
Rent The Runway
Remote
05.2021 - 05.2023
- Assisted customers with online orders, billing inquiries, and membership management.
- Resolved order discrepancies and maintained high customer satisfaction in a remote environment.
Customer Advocate
Blue Cross Blue Shield
Danville, IL/Remote
10.2017 - 06.2021
- Assisted members with insurance coverage, benefits inquiries, and claim adjustments.
- Corrected deductible and out-of-pocket accumulation discrepancies.
- Ensured compliance while resolving complex member issues.
Education
Associate of Arts -
Danville Area Community College
Danville, IL01-2024
Skills
- Payroll & Tax Resolution
- Complex Payroll Calculations
- Regulatory Notice Support
- Client & Partner Support
- Conflict Resolution
- Problem-Solving
- Microsoft Office & Google Workspace
- Time Management
- Multi-Tasking
- Process documentation
- Adaptability and flexibility
- Team building
- Self motivation
Timeline
Embedded Payroll Support / Operations Agent
Gusto Embedded
09.2025 - Current
Payroll Advanced Care Agent
Gusto
03.2024 - 09.2025
Payroll / Taxes Agent
Gusto
06.2023 - 03.2024
Customer Service Agent
Rent The Runway
05.2021 - 05.2023
Customer Advocate
Blue Cross Blue Shield
10.2017 - 06.2021
Associate of Arts -
Danville Area Community College