Summary
Overview
Work History
Education
Skills
Timeline
Community Service
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Lanee Miller

Lanee Miller

Fairview Heights

Summary

Determined and confident in my work ethic, customer service skills, and reliability. I strive to maintain a welcoming environment to improve customer satisfaction and returning business. Experienced in team collaboration, with compliance and focus on maintaining cleanliness and organization. Offering excellent communication skills, ready to excel in a fast-paced professional environment with eagerness to learn.

Overview

3
3
years of professional experience

Work History

Server

Joes Pizza and Pasta
10.2024 - 05.2025
  • Provided excellent customer service, ensuring positive dining experiences for all guests.
  • Assisted in menu knowledge, effectively recommending dishes and beverages to customers.
  • Processed orders accurately using point-of-sale systems, maintaining efficient service flow.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Banquet Server

Keystone Place at Richland Creek
06.2024 - 10.2024
  • Set up, arranged, and maintained dining spaces for optimal guest experience and functionality.
  • Maintained cleanliness and organization of dining areas throughout events to uphold standards.
  • Supported team members by communicating effectively during high-pressure situations to enhance workflow.
  • Followed safety protocols and food handling guidelines to ensure guest well-being during service.

Barista Shift Lead

Scooters Coffee Shop
05.2023 - 05.2024
  • Supervised daily operations, ensuring high-quality customer service and efficient workflow.
  • Trained new baristas on beverage preparation and equipment usage.
  • Managed inventory levels, placing orders to maintain stock availability.
  • Handled cash register transactions accurately, maintaining financial accountability.
  • Monitored team performance, providing feedback to improve service delivery.

Head Hostess

Olive Garden - Darden Restaurants
06.2022 - 03.2023
  • Supervised host staff to ensure seamless guest arrivals and efficient seating processes.
  • Implemented strategies to improve guest satisfaction, resulting in positive feedback and repeat visits.
  • Managed reservation system to optimize table turnover and minimize wait times for guests.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Education

Associate of Science - Science

Southwestern Illinois College
Belleville, IL
05-2026

High School Diploma -

Alton High School
Alton, IL
12-2023

Skills

  • Strong work ethic
  • Fast learner
  • Organization
  • Scheduling/Planning
  • Exceptional customer service
  • Cleanliness standards
  • Team collaboration
  • Performance improvement
  • Regulatory compliance
  • Guest engagement

Timeline

Server

Joes Pizza and Pasta
10.2024 - 05.2025

Banquet Server

Keystone Place at Richland Creek
06.2024 - 10.2024

Barista Shift Lead

Scooters Coffee Shop
05.2023 - 05.2024

Head Hostess

Olive Garden - Darden Restaurants
06.2022 - 03.2023

Associate of Science - Science

Southwestern Illinois College

High School Diploma -

Alton High School

Community Service

Volunteer Dance Instructor Assistant

Kat's Studio - Bethalto, Illinois 

2018-2024

  • Assisted lead dance instructor in teaching ballet and tap classes to ages 3-6.
  • Supported classroom management, helped demonstrate movements, and provided one-on-one guidance to students.
  • Contributed to lesson planning, costume organization, and recital preparation.
  • Volunteered weekly as a commitment to the local dance community and early childhood art education.

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Lanee Miller