Lane Smith
Jacksonville ,IL
Summary
Adept Service Technician with a track record of enhancing customer satisfaction through expert installation, repair, and preventive maintenance. At Walmart, significantly improved equipment reliability and safety. Excels in attention to detail and superior customer service, seamlessly integrating technical skills with interpersonal abilities to exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Service Technician
Walmart
06.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Logistics Associate
Harbor Freight
08.2023 - 06.2024
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
Crew Member
Taco Bell
08.2020 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Certificate - Automotive Engineering
Lincoln Land Community College
Springfield, IL07.2023
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
Timeline
Service Technician
Walmart
06.2024 - Current
Logistics Associate
Harbor Freight
08.2023 - 06.2024
Crew Member
Taco Bell
08.2020 - 02.2023
Certificate - Automotive Engineering
Lincoln Land Community College
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