Landon Brunner
Springfield
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Mel-O-Cream Donuts
Springfield
09.2025 - Current
- Managed daily operations of store, ensuring efficient workflow and customer satisfaction.
- Supervised team members, providing training and support to enhance performance.
- Developed and implemented merchandising strategies to optimize product visibility.
Department Manager
McDonald’s
Springfield
04.2024 - 03.2025
- Supervised daily restaurant operations and maintained high service standards.
- Trained and developed team members on customer service techniques.
- Managed inventory levels and ordered supplies to ensure availability.
Assistant Manager
Hardee's
Springfield
06.2020 - 12.2024
- Assisted with store operations
- Assisted in managing daily operations and staff scheduling.
- Implemented training programs for new team members to enhance performance.
- Coordinated inventory management to ensure adequate stock levels.
- Monitored food safety standards and maintained cleanliness in the kitchen.
- Facilitated communication between front-line staff and upper management.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Oversaw cash handling procedures to maintain accuracy and security.
- Supported marketing initiatives to promote menu items and special offers.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Front Desk Receptionist
Northfield Inn, Suites & Conference Center
Springfield
12.2023 - 08.2024
- Greeted guests warmly and provided information about hotel amenities.
- Managed phone inquiries and directed calls to appropriate departments.
- Coordinated check-in and check-out processes for smooth guest experiences.
- Maintained accurate records of reservations and guest information.
Front Desk Agent
Staybridge Suites
Springfield
07.2023 - 04.2024
- Greeted guests warmly upon arrival and ensured smooth check-in processes.
- Managed guest inquiries and resolved issues with effective communication skills.
- Coordinated room assignments and maintained accurate reservation records.
- Assisted housekeeping in ensuring rooms met quality standards for guest satisfaction.
- Processed payments and handled cash transactions with attention to detail.
Utility Worker
City of Springfield
Springfield
04.2023 - 09.2023
- Walked routes daily and recorded meters, was also in an office setting during summer months.
- Conducted routine inspections of public facilities and equipment.
- Maintained cleanliness and safety in public spaces and work areas.
- Managed inventory of supplies and materials for daily operations.
Security Guard
Illinois State Fair
Springfield
08.2022 - 09.2022
- Secured the fair grounds late nights.
Asset Protection Associate
Walmart
Springfield
08.2021 - 06.2022
- In this role I helped my AP coach in loss prevention activities including but not limited too, shoplifting, security, fights, alarms, cameras.
- Monitored store premises to prevent theft and ensure safety protocols.
- Conducted routine surveillance to identify suspicious activities and deter loss.
- Collaborated with law enforcement on investigations related to theft incidents.
- Assisted in training new associates on asset protection procedures and policies.
- Reviewed security footage to document incidents for further analysis.
Customer Service Associate
JCPenney
Springfield
08.2020 - 11.2021
- Helped in customer service, cashiering, doing returns, claims, online order pickup processing.
Education
High school diploma -
Homeschooled
Springfield, ILSkills
- Shift Management
- Loss Prevention
- Management
- Food Service
- Security
- Inventory Control
- Cash Handling
- Sales
- POS
- Food Handling
- Leadership
- Food Safety
- Interviewing
- Supervising Experience
- Assistant Manager Experience
- Kitchen Experience
- Store Management Experience
- Front Desk
- Guest Services
- Hospitality
- Retail management
- Merchandising
- Organizational skills
- Time management
- Office experience
- Restaurant experience
Certification
- Food Handler Certification
- Managers Food Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
Mel-O-Cream Donuts
09.2025 - Current
Department Manager
McDonald’s
04.2024 - 03.2025
Front Desk Receptionist
Northfield Inn, Suites & Conference Center
12.2023 - 08.2024
Front Desk Agent
Staybridge Suites
07.2023 - 04.2024
Utility Worker
City of Springfield
04.2023 - 09.2023
Security Guard
Illinois State Fair
08.2022 - 09.2022
Asset Protection Associate
Walmart
08.2021 - 06.2022
Customer Service Associate
JCPenney
08.2020 - 11.2021
Assistant Manager
Hardee's
06.2020 - 12.2024
High school diploma -
Homeschooled