Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lana P. Ogden

401 E Bryan St Herrin,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with strong attention to detail and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Sales Associate

Mach 1 Meyer Oil Co
08.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted store audits and counted inventory.

HR Administrative Assistant

Midwest Cash
08.2020 - 08.2024
  • Answered 20+ and redirected incoming phone calls for office.
  • Highest Sales 3 years running of $130k per year singularly.
  • Assisted many employees and customers regarding complaints and proposed improvements.
  • Aided in developing training manuals to keep up with standards and regulations.
  • Completed supply orders and organized onto shelves.
  • Buffed and shined jewelry to market to consumers
  • Online Marketing via Ebay and Facebook Marketplace.
  • Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.

Deli Worker

IGA Grocery Store
06.2020 - 08.2020
  • Responded to telephone inquiries of 50+ regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.

Auto Detailer

Marion Toyota
01.2020 - 07.2020
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Vacuumed interiors of 10+ vehicles to remove dirt and debris.
  • Shined vehicle windows and windshields to remove water spots.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Refilled gas tanks and documented fluid levels.
  • Washed cars and trucks daily for auto dealership.
  • Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.

Sales Associate

Kirkland's Home Decor
11.2019 - 01.2020
  • Helped 300+ customers daily to locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted in putting away large truck orders for new stock.

Sales Associate

JD Street And Company/ZX
07.2019 - 09.2019
  • Engaged with 50+ customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Ran Drive-Thru concurrent with in-store transactions.

Crew Member Trainer

Burger King
12.2017 - 07.2019
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.

Waitress/Server

Steak N Shake
09.2014 - 11.2017
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Trained new servers on restaurant policies and procedures.
  • Informed 150+ customers about daily and seasonal specials.

Prep Worker

Golden Corral Buffet And Grill
05.2016 - 07.2016
  • Packaged and stored food products following proper handling and preservation methods.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Supported kitchen team of 6 by being responsive and pitching in to complete tasks.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Assisted in setting up and breaking down kitchen stations.

Table Busser

Quarto's
06.2015 - 07.2015
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Answered 50+ phone calls to complete phone orders.

Crew Member

McDonald's Restaurant
06.2015 - 06.2015
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Teacher Aide

Cedar House Educational Center
07.2014 - 08.2014
  • Served food to kids
  • Provided care and safety for a class of 12 two-year-old kids
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Car Detailer

Wright's Auto Body Shop
06.2007 - 08.2010
  • Painting and priming.
  • Tapped windows to prepare for paint.
  • Reupholstered liners to maintain cleanliness and efficiency.
  • Maintained clean, tidy and safe work environment.
  • Went on supply runs to grab products and parts that were needed

Education

Associate of Arts - Business

John A Logan College
Carterville, IL
05-2027

Associate of Applied Science - Small Business Management

John A Logan College
Carterville, IL
05-2026

None - Basics

Carterville High School
Carterville, IL
2014

Skills

  • Organization
  • Planner
  • Handles anger well
  • Proficient in Adobe software
  • Managerial aptitude
  • Customer service mindset
  • Mathematical strengths
  • Efficiency
  • Teamwork oriented
  • Inventory management familiarity
  • Point of Sale (POS) system operation
  • Highly responsible and reliable
  • Extremely organized
  • Quick learner
  • CPR certification
  • People skills
  • Cashier skills
  • Taking orders
  • General ledger accounting skills
  • Enthusiasm
  • Professional appearance
  • Approachable
  • Dependable
  • Accurate record keeping
  • Strong computer skills
  • Food safety understanding
  • Upbeat, outgoing and positive
  • MLA formatting
  • Microsoft Office Suite proficiency
  • Multitasking

Accomplishments

    Helped Energy First Baptist Church with planning and organizing VBS.

    TRIO Peer Mentor

    Student Tutor

    Phi Theta Kappa

    President's List Fall 2023, Spring 2024

    Certificate of Excellence

    Certificate of Perseverance

References

Pastor John Yeo

Hurricane Baptist Church

618-889-4651

Timeline

Sales Associate

Mach 1 Meyer Oil Co
08.2023 - Current

HR Administrative Assistant

Midwest Cash
08.2020 - 08.2024

Deli Worker

IGA Grocery Store
06.2020 - 08.2020

Auto Detailer

Marion Toyota
01.2020 - 07.2020

Sales Associate

Kirkland's Home Decor
11.2019 - 01.2020

Sales Associate

JD Street And Company/ZX
07.2019 - 09.2019

Crew Member Trainer

Burger King
12.2017 - 07.2019

Prep Worker

Golden Corral Buffet And Grill
05.2016 - 07.2016

Table Busser

Quarto's
06.2015 - 07.2015

Crew Member

McDonald's Restaurant
06.2015 - 06.2015

Waitress/Server

Steak N Shake
09.2014 - 11.2017

Teacher Aide

Cedar House Educational Center
07.2014 - 08.2014

Car Detailer

Wright's Auto Body Shop
06.2007 - 08.2010

None - Basics

Carterville High School

Associate of Arts - Business

John A Logan College

Associate of Applied Science - Small Business Management

John A Logan College

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Lana P. Ogden