LANA RAYAL
Willowbrook
Summary
Healthcare administration professional with 8+ years of experience supporting clinical operations, provider coordination, high-volume scheduling, and confidential documentation in fast-paced medical environments. Highly organized and detail-oriented with strong communication and problem-solving skills. Experienced in managing complex workflows, meeting strict deadlines, and serving as a liaison between providers, staff, and patients. Holds a Master of Healthcare Administration and is well-prepared to support the Ophthalmology Residency Program through recruitment coordination, resident onboarding, and program administration.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Miswak Dentistry
Chicago
11.2024 - 09.2025
- Coordinated daily administrative and operational workflows in a high-volume healthcare practice, supporting providers and leadership with scheduling, documentation, and communication.
- Maintained accurate and confidential patient records, insurance documentation, and demographic data while ensuring HIPAA-compliant handling of sensitive information.
- Served as a primary liaison between patients, providers, and external organizations, resolving issues efficiently and improving overall service experience.
- Managed appointment scheduling, phone communications, and follow-ups in a fast-paced environment requiring strong organization and prioritization skills.
- Supported leadership with reporting, tracking, and administrative tasks that required precision, discretion, and adherence to deadlines.
Assistant Manager
Pacific Dental Services
Franklin
07.2023 - 09.2024
- Supported multi-provider office operations by coordinating schedules, documentation, and administrative workflows in a fast-paced environment.
- Assisted with provider onboarding-related administration, ensuring accurate paperwork completion, tracking, and timely submission.
- Maintained organized administrative records and ensured accuracy of internal systems used for reporting, scheduling, and compliance needs.
- Communicated consistently with internal leadership, staff, and providers to coordinate operational priorities and resolve issues quickly.
- Assisted with performance monitoring by reviewing operational metrics/KPIs and escalating workflow gaps as needed.
Office Manager
David A Gelb DDS
New Britain, CT
05.2021 - 05.2023
- Managed day-to-day administrative operations, including provider scheduling, documentation oversight, and office coordination to support efficient clinical services.
- Maintained secure and well-organized patient/provider files and ensured compliance with HIPAA and internal policies.
- Coordinated communications between providers, patients, staff, and external organizations to ensure accurate information flow and timely follow-up.
- Supported audits and reporting requests by compiling documentation, verifying data, and maintaining strong attention to detail.
- Oversaw insurance verification and authorization workflows, ensuring accuracy, timeliness, and resolution of discrepancies.
Patient Care Coordinator
All Smiles Orthodontics
Flossmoor
10.2016 - 02.2017
- Supported clinical operations through scheduling coordination, patient communication, and appointment confirmations in a high-volume environment.
- Maintained accurate documentation and ensured timely follow-up for patient needs and provider support.
- Served as a primary point of contact for patients, maintaining professionalism, confidentiality, and a high level of customer service.
- Assisted with front-desk workflows and daily administrative support to keep provider schedules organized.
Pharmacy Technician
Oak Lawn Healthmart Pharmacy
01.2015 - 09.2016
- Verified prescriptions and insurance authorizations in compliance with healthcare regulations.
- Maintained accurate medication inventory and documentation.
- Assisted pharmacists in resolving high-volume prescription and insurance issues efficiently.
Education
Master of Healthcare Administration - Healthcare
Rasmussen University
Bloomington, MNBachelor of Science - Biology
Central Connecticut State University
New Britain, CTSkills
- Program & Office Coordination
- Graduate Medical Education (GME) Support
- High-Volume Scheduling & Calendar Management
- Confidential Records / HIPAA Compliance
- Provider & Staff Liaison
- Recruitment & Onboarding Support
- Data Tracking & Reporting
- Microsoft Word & Excel
- Professional Communication
- Attention to Detail & Deadline Management
Timeline
Assistant Manager
Miswak Dentistry
11.2024 - 09.2025
Assistant Manager
Pacific Dental Services
07.2023 - 09.2024
Office Manager
David A Gelb DDS
05.2021 - 05.2023
Patient Care Coordinator
All Smiles Orthodontics
10.2016 - 02.2017
Pharmacy Technician
Oak Lawn Healthmart Pharmacy
01.2015 - 09.2016
Master of Healthcare Administration - Healthcare
Rasmussen University
Bachelor of Science - Biology
Central Connecticut State University