Lana El-haj
Homer Glen
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Skilled account receivable professional, strong focus on team collaboration and achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
A/r Representative
RevMD Partners, LLC
08.2017 - 11.2019
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Optimized workflows within the team by assigning tasks based on individual strengths and expertise in particular payers or denial reasons.
- Maintained up-to-date knowledge of industry trends and best practices in denial management, ensuring the organization''s processes remained competitive and effective.
- Contributed to successful audits, providing detailed documentation and records as needed.
- Reduced outstanding A/R balances by promptly resolving billing disputes and discrepancies.
A/r Representative
Medical Business Office
01.2015 - 07.2017
- Collaborated with sales teams to address credit issues and ensure accurate customer data.
- Established strong relationships with clients to facilitate prompt payment of invoices.
- Mitigated potential bad debt losses through diligent monitoring of high-risk accounts and proactive collection efforts.
- Coordinated with cross-functional teams for accurate revenue recognition and contract compliance.
Medical Assistant and Receptionist
Pediatric Health Associates
03.2014 - 01.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Bachelor of Science - Health Administration
Robert Morris University
Chicago03-2017
Skills
- Strong communication skills
- Professionalism and ethics
- Customer account reconciliation
- Invoice processing
Certification
- First Aid Certification – American Red Cross or St John Ambulance.
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Timeline
A/r Representative
RevMD Partners, LLC
08.2017 - 11.2019
A/r Representative
Medical Business Office
01.2015 - 07.2017
Medical Assistant and Receptionist
Pediatric Health Associates
03.2014 - 01.2015
Bachelor of Science - Health Administration
Robert Morris University
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