Lamisha Jones
Champaign
Summary
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, attention to details and maintaining clean and safe workspace.
Overview
11
11
years of professional experience
Work History
Package Handler
FedEx
05.2024 - Current
- Operated package scanning equipment to ensure accurate tracking and delivery.
- Sorted packages efficiently to optimize workflow and meet shipping deadlines.
- Collaborated with team members to maintain safety standards in fast-paced environment.
- Trained new hires on proper handling techniques and safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
Hospitality
Harvard Maintenance
04.2023 - 03.2024
- Responsible for all basic cleaning.
- Cleaning of all facilities restrooms.
- Check all trash containers prior to moving it.
- Cleaning includes dust mopping, damp mopping, sweeping, vacuuming, gum removal, dusting, picking up larger objects off the floor and spot cleaning glass.
- Performs additional duties as required, including attending to flooded areas, incidental spills, and related clean-up work for trash and restroom concerns.
- Restock carts and closets at the end of each shift.
Picker/Packer
Home Chef
03.2021 - 02.2023
- Portioning and packing Home Chef meals for our customers.
- Using proper measuring utensils to portion ingredients.
- Labeling packages and preparing items for shipping.
- Receiving direction from Supervisor, Line Lead and/or Team Lead to fulfill production requirements.
- Transitioning between tasks when needed.
- Collecting production and quality data.
- Working as a team to reach shipping goals.
- Following all GMPs (Good Manufacturing Practices) while onsite
- Keeping the work area clean at all times and assisting in end of day cleanup.
Hospitality
Lakeshore Sports & Fitness
05.2019 - 03.2020
- Clean and sanitize fitness studios and equipments.
- Check and empty trash receptacles regularly.
- Maintain cleanliness of locker rooms which include: sweep and mop floors, clean restrooms including stalls, floors, toilets and urinals. Also proper cleaning of shower areas, steam rooms, whirlpools and sauna.
- Maintain common areas of the facility. This includes: Sweep, vacuum, and mop floors. Dust fixtures, wipe down countertops, and clean doors and windows.
- Provide excellent customer service to club members.
- Maintain proper levels of towel inventories (including folding and washing laundry).
- Maintain cleanliness of office areas.
- Maintain a high-level of customer service.
Patient Access Representative
Allina Health Clinic
02.2018 - 04.2019
- Greets and welcomes patients in person or by phone.
- Collects demographic and insurance information.
- Checks in or interviews patients to complete appropriate paperwork.
- Directs patients to their appointment or procedure.
- Assist in scheduling add-on appointments.
- Verifies eligibility and benefits information for payers and interprets results.
- Obtains signatures from patients as needed.
- Collects co-pay or deductibles and responds to questions regarding financial assistance programs available. Refers complex questions as needed.
- Uses resources, tools and procedures to complete accounts in assigned work queues.
- Assists patients in completion of request for information forms and submits to appropriate departments.
- Gather medical record information from all departments for collections.
Cashier/Service Desk Associate
Walmart Supercenter
08.2017 - 01.2018
- Greet customers and determine what each customer wants or needs.
- Compute total purchase, receive and process cash or credit payments.
- Assisting customers with returns of merchandise.
- Keep work area organized and cleaned.
Package Handler
Central Packing
07.2017 - 09.2017
- Sorting various packages for delivery.
- Ensuring successful transfer and delivery of goods to intended destinations.
- Examine and inspect products to ensure that packing specifications are met.
Housekeeping Aide
HCR ManorCare
01.2016 - 06.2017
- Carry linens and cleaning supplies, using a wheeled cart.
- Disinfect equipment and supplies, using germicides and other cleaning products.
- Clean rooms, hallways, lobbies, restrooms and other areas so that health standards are met.
- Empty wastebaskets and transport other trash and waste to disposal areas.
- Observe precautions required to protect residents and guests property and report damage, theft, and found articles to supervisors.
Guest Service Rep.
At Your Service
09.2014 - 06.2015
- Provide each guest with a safe, comfortable, and enjoyable environment to view events through knowledge of available guest services and facility familiarization.
- Maintain pleasant, friendly and professional demeanor with guests and staff always.
- Provide accurate directions to the various areas in the facility, (i.e. clubs, suites, arena services).
- Maintain a fun, friendly, and safe environment in assigned sections.
Education
High School Diploma -
Johnson College Prep
Chicago, ILSkills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Customer service
- Multitasking and organization
- Cash register operation
- Attention to detail
- Hospitality Etiquette
- Cleaning expertise
Timeline
Package Handler
FedEx
05.2024 - Current
Hospitality
Harvard Maintenance
04.2023 - 03.2024
Picker/Packer
Home Chef
03.2021 - 02.2023
Hospitality
Lakeshore Sports & Fitness
05.2019 - 03.2020
Patient Access Representative
Allina Health Clinic
02.2018 - 04.2019
Cashier/Service Desk Associate
Walmart Supercenter
08.2017 - 01.2018
Package Handler
Central Packing
07.2017 - 09.2017
Housekeeping Aide
HCR ManorCare
01.2016 - 06.2017
Guest Service Rep.
At Your Service
09.2014 - 06.2015
High School Diploma -
Johnson College Prep