Lameka Kennedy
Chicago
Summary
Experienced Server with 10 years in the restaurant industry, delivering exceptional guest experiences in high-volume settings. Excels in multitasking, maintaining accuracy under pressure, and fostering teamwork. Knowledgeable in food and beverage service, POS systems, cash handling, and upselling techniques, contributing to restaurant success and guest satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Server
BJ's Restaurant & Brewhouse
Chicago
03.2023 - 03.2026
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Anticipate everyone's needs.
Server
STK Steakhouse
Chicago
11.2025 - 01.2026
- Deliver high quality dining experience in a fast paced upscale steakhouse environment.
- Consistently exceeded guest expectations through personalized service, resulting in repeat clientele and positive customer feedback.
- Manage multiple tables while maintaining excellent customer service.
- Demonstrated extensive knowledge of menu items, daily specials, wine pairings, and premium steak selections to drive sales and enhance guest experiences.
- Maintained comprehensive knowledge of food safety, sanitation, and hospitality standards.
Server
Longhorn Steakhouse
Oak Lawn
09.2021 - 12.2022
- Delivered friendly, efficient service in high-volume casual dining environment, enhancing guest satisfaction.
- Assisted guests with menu selections, including steak preparations and specialty beverages, to elevate dining experience.
- Upsold appetizers, beverages, desserts, and premium menu items to increase sales and enhance guest experiences.
- Processed guest orders and payments using POS systems with a high level of accuracy.
- Coordinated with kitchen and support staff to maintain seamless operations during peak hours, ensuring timely service.
Education
Bachelor Of Business Administration - Business Administration And Management
Southern Illinois University Carbondale
Carbondale, IL 08.2012 - 12.2017
Skills
- Upselling and suggestive selling
- Food safety practices
- Exceptional customer service
- Multitasking
- Teamwork
- Adaptability
- Strong Work Ethic
Timeline
Server
STK Steakhouse
11.2025 - 01.2026
Server
BJ's Restaurant & Brewhouse
03.2023 - 03.2026
Server
Longhorn Steakhouse
09.2021 - 12.2022
Bachelor Of Business Administration - Business Administration And Management
Southern Illinois University Carbondale
08.2012 - 12.2017