Lamarion Duncan
Maywood,IL
Summary
I am a hardworking, dependable, and athletic individual with a strong background in sports. Playing sports has taught me discipline, teamwork, and how to stay focused under pressure. I’m highly adaptable, patient, and always willing to help others — often putting their needs before my own. My strong work ethic and ability to learn fast have led to quick promotions in past roles. I bring energy, leadership, and a positive attitude to every team I’m part of, and I’m committed to helping any company grow and succeed.
Overview
3
3
years of professional experience
Work History
Fleet Service Clerk
American Airlines
10.2024 - Current
- Supervise and guide ramp crew during aircraft turnaround operations, ensuring safety and on-time performance
- Coordinate loading and unloading of baggage, cargo, and equipment following airline procedures
• Communicate with gate agents, flight crews, and operations to ensure smooth ground handling
• Perform safety checks, pushback, and marshalling duties while enforcing compliance with all safety protocols
• Train new ramp agents and delegate tasks to maintain efficiency and teamwork under tight deadlines
• Handle unexpected changes (delays, weather issues) with quick problem-solving and calm leadership - Assisted in the recruitment and hiring process for new Fleet Service Clerks, contributing to the assembly of a high-performing team dedicated to excellence in service delivery.
Passenger Service Assistant
Prospect Airport Services
05.2022 - 12.2024
- Assisted passengers with check-in procedures and baggage handling to ensure smooth airport operations.
- Addressed passenger inquiries and resolved issues promptly, enhancing overall customer satisfaction and experience.
- Monitored flight schedules and provided timely updates to passengers regarding delays or changes in itinerary.
- Trained new team members on operational protocols and customer service standards to improve team performance.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
Education
Ridgewood High School
Norridge, IL05.2023
Skills
- Time management
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Limited Working
Timeline
Fleet Service Clerk
American Airlines
10.2024 - Current
Passenger Service Assistant
Prospect Airport Services
05.2022 - 12.2024
Ridgewood High School
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