Lakia Warner
Chicago
Summary
Environmental Services Housekeeper with background in medical
housekeeping services and hotel with strong work ethic. Managed
housekeeping team in large hospital complex for 10 years. Excellent
communications skills and high cleanliness standards leading to outstanding
results. Proven leadership, management and training skills. Familiar with
proper use of all cleaning materials. Dedicated to creating comfortable clean
environment. Also eager to contribute to team success through hard work and
Overview
12
12
years of professional experience
Work History
Shift Leader
Aramark
01.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training program for new employees, speeding up their integration into team.
Room Attendant
The Ritz-Carlton Hotel Company
03.2024 - 07.2025
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries, and personal care items.
EVS Technician
University of Chicago Medical Center
03.2019 - 07.2020
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Housekeeping Supervisor
Rush Medical Center
11.2015 - 03.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
EVS Lead
Sodexo
08.2013 - 10.2015
- Maintained detailed records of all cleaning activities for compliance purposes and future reference.
- Proactively identified potential risks in the workplace and implemented measures to mitigate them effectively.
- Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
- Developed customized cleaning plans for different areas of the facility, maximizing efficiency while maintaining high standards of sanitation.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Supervised supplies in inventory and submitted reorder requests.
- Reported vandalism or other damage to property to supervisor.
- Covered extra shifts during employee absences.
Education
Associate of Applied Science - Information And Computer Systems
Robert Morris University
Chicago, IL05-2011
High School Diploma -
Continental Academy
Miami, FL05-2003
Skills
- Positive attitude
- Team leadership
- Flexible schedule
- Problem-solving
- Strong verbal and written communication
- Team motivation
- Policy and procedure enforcement
- Employee attendance monitoring
- Verbal and written communication
- Team-building activities
- Team building
Timeline
Shift Leader
Aramark
01.2025 - Current
Room Attendant
The Ritz-Carlton Hotel Company
03.2024 - 07.2025
EVS Technician
University of Chicago Medical Center
03.2019 - 07.2020
Housekeeping Supervisor
Rush Medical Center
11.2015 - 03.2018
EVS Lead
Sodexo
08.2013 - 10.2015
Associate of Applied Science - Information And Computer Systems
Robert Morris University
High School Diploma -
Continental Academy
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