Lakia Pierce
Justice
Summary
Dedicated Passenger Service Agent with expertise in check-in procedures and baggage handling. Proven ability to enhance passenger experiences through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
United Airlines
Chicago
04.2022 - Current
- Assist passengers with check-in procedures and boarding processes.
- Provide information about flight schedules and gate changes to travelers.
- Handle baggage claims and resolved customer inquiries efficiently.
- Collaborate with team members to ensure timely flight departures.
- Maintain cleanliness and organization in passenger waiting areas.
- Use computer systems to process ticketing and manage reservations.
- Educate passengers on safety regulations and procedures during boarding.
- Monitor passenger flow to enhance overall service experience at the airport.
- Check in passengers, assigned seats, and issued boarding passes.
- Assist customers with reservations, cancellations, and rebooking flights as needed.
- Answer customer questions regarding flight information, airport amenities, and travel regulations.
- Operate computerized system to handle ticketing and check-ins.
- Monitor passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Maintain accurate records of passenger manifests and checked luggage tags.
- Demonstrate strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Greet passengers and assisted with their inquiries.
- Enforce airline policies such as smoking restrictions, carry-on item limits.
- Ensure all safety protocols were followed during the check-in process.
Sales Associate
Ross Dress for Less
Chicago
09.2021 - 04.2022
- Assisted customers in product selection and provided excellent service.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed sales transactions accurately and efficiently at the register.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues effectively and promptly.
- Participated in store promotions and events to drive customer engagement.
- Trained new associates on store policies and customer service protocols.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Hyde Park
Chicago, IL06-1999
Some College (No Degree) -
Grand Canyon University
Phoenix, AZSkills
- Check-in procedures
- Baggage handling
- Reservation management
- Safety regulation education
- Flight information processing
- Customer relationship management
- Customer inquiries
- Safety regulations
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration
- Training others
- Product knowledge
- Active listening
Timeline
Passenger Service Agent
United Airlines
04.2022 - Current
Sales Associate
Ross Dress for Less
09.2021 - 04.2022
High School Diploma -
Hyde Park
Some College (No Degree) -
Grand Canyon University