LaKeshia Garcia
Dolton
Summary
Oversaw property management operations for multimillion-dollar residential assets. Cultivated strong tenant relationships, resulting in high occupancy and minimal turnover. Led a team to implement strategic planning and goal-setting initiatives for optimal performance. Developed comprehensive monthly reports to inform decision-making. Mentored staff to improve operational efficiency and service quality. Established a reputation as a trusted leader committed to ethical standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PROPERTY SUPERVISOR
East Lake Management
Chicago, IL
01.2023 - Current
- Managed the smooth and efficient operations of Chicago Housing Authority residential (800) units; ensured that properties are being managed within guidelines of approved budget by utilizing resources available efficiently.
- Monitor and supervise the Property Manager’s duties as they relate to the on-site maintenance employees or contractors to insure that the interior and exterior of the premises and all its attachments are properly maintained. Ensure that all requests for service be handled on a timely basis. Monitor and ensure the janitorial inventory of parts and supplies.
- Maintained occupancy of 98 - 100% and low delinquent rents of less than 2%; prepares annual budget, oversees payroll, trains and supervises twenty-five (25) onsite management staff; maintains a smooth flow of work between departments and for resolving conflicts.
- Monitor rent collection in conjunction with the specific lease terms, collect, and insure the timely collection of rent and all other payments from tenants on a monthly basis. Ensure the proper and timely issuance of Thirty Day Notices and other notices for delinquent rent payments.
- Supervise the initiation and solicitation on the cost of service for various tasks required for the repair and/or maintenance of the property. Supervise the preparation of bid comparisons and analysis to ultimately secure the best contractor, with the best price, for the best quality, on a timely basis, within the budget and guidelines stipulated and approved by Ownership.
- Oversee and monitor the purchase of janitorial supplies, office supplies, building supplies and services necessary for maintaining the property.
- Review and monitor the maintenance of the operating account. On a monthly basis review the general ledger, including all transactions made, balance sheet and cash flow statement. Review accounts receivable (Period Summary) and perform reconciliation’s monthly. Ensure the timely and accurate submission of reports as required.
PROPERTY MANAGER
East Lake Management
Chicago, IL
01.2015 - 01.2023
- Managed the smooth and efficient operations of Chicago Housing Authority residential (200-400) units; ensured that properties was being managed within guidelines of approved budget by utilizing resources available efficiently.
- Maintained occupancy of 98 - 100% and low delinquent rents of less than 2%; prepares annual budget, oversees payroll, trains and supervises staff; maintains a smooth flow of work between departments and for resolving conflicts.
- Investigate and resolve tenants complaints/disturbances, following company rules and regulations; inspects grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance; plans, schedules, and coordinates general maintenance, major repairs, and remodeling or construction projects for apartment units.
- Performed annual reviews, move-in/out, leasing and occupancy duties, maintain resident files in accordance with company policies and write up work orders for apartments.
- Direct and coordinates the activities of staff and contract personnel as well as evaluate their performance.
- Establishes and maintains resident account information using in-house database; computes, adjusts and monitors rent payments, prepares and makes daily bank deposits; oversees compliance with local, state, and federal laws pertaining to the industry, employment, and resident/tenant relations.
ASSISTANT MANAGER
East Lake Management
Chicago, IL
01.2013 - 01.2015
- Oversaw property operations and staff in Property Manager’s absence.
- Maintain a professional image and attitude in keeping the objective of the company and residents’ welfare.
- Assist in maintenance work order system and in following purchase order procedures.
- Order office supplies within established budgeted guidelines.
- Generated daily and month-end reporting to ensure accuracy on resident ledgers.
- Manage posting rent, create/post POS and made daily deposits; process eviction and minimized collection on delinquency.
- Monitors resident satisfaction through various methods of communication.
- Developed and maintained knowledge of the property.
- Demonstrated with leadership by assisting with leasing, including touring prospective residents and preparation of lease agreements, as directed to meet business need.
- Performed annual reviews, move-in/out, leasing and occupancy duties, maintain resident files in accordance with company policies and write up work orders for apartments.
ADMINISTRATIVE ASSISTANT
East Lake Management
Chicago, IL
01.2008 - 01.2010
- Provided prompt and efficient administrative support for the Property Manager and their direct reports; and to help coordinate all activities related to the Property Management function.
- Assist Property Management staff with department reports, projects, and presentations at various times throughout the year. Organize, research, and gather required data as necessary.
- Provided assistance in preparing materials, compiling statistical information, performing reconciliations, and other special projects as required.
- Generate copies of printed materials and proof the quality and consistency of the copies on an as-needed basis.
- Handle correspondence, telephone contacts, and incoming mail, including confidential materials, in a professional and expedient manner.
- Set up and maintain accurate files and records that may be easily accessed by staff. Ensure that all filing is updated in a timely fashion.
Education
High School Diploma -
Christian Fenger
Chicago, IL06.1993
Skills
- Utilized Word, Excel, Yardi and PowerPoint to support daily operations and enhance team productivity Assisted in managing Lawson i-File for efficient document handling Navigated Windows OS and internet applications to facilitate communication and information sharing
Certification
- Public Housing Rent Calculation Specialist
- Managerial Certificate
- UPCS Inspection Certificate
- Yardi Certificate
Timeline
PROPERTY SUPERVISOR
East Lake Management
01.2023 - Current
PROPERTY MANAGER
East Lake Management
01.2015 - 01.2023
ASSISTANT MANAGER
East Lake Management
01.2013 - 01.2015
ADMINISTRATIVE ASSISTANT
East Lake Management
01.2008 - 01.2010
High School Diploma -
Christian Fenger