Lakesha McCain
Bolingbrook
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work History
Dispatcher
Dohrn Transfer
Northlake
09.2018 - Current
- Coordinated shipments and deliveries with drivers and customers.
- Managed scheduling to optimize route efficiency and reduce delays.
- Communicated changes and updates to team members promptly.
- Monitored freight status and resolved issues in real-time.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Back of House Supervisor
Cheddar's Scratch Kitchen Darden Restaurants
Bolingbrook
08.2013 - 09.2018
- Supervised kitchen staff to ensure efficient food preparation and service.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees on food safety practices and kitchen procedures.
- Coordinated meal preparation schedules to optimize workflow during peak hours.
- Enforced cleanliness standards to maintain a safe and hygienic kitchen environment.
Education
Westmont Sr High School
Bolingbrook, IllinoisSkills
- Route optimization
- Shipment tracking
- Scheduling management
- Real-time problem resolution
- Dispatch software proficiency
- Logistics coordination
- Fleet management
- Employee training
- Team leadership
- Customer communication
- Conflict resolution
- Time management
- Attention to detail
- Critical thinking
- Dispatching procedures
- Stress tolerance
- Driver communication
- Workflow prioritization
Timeline
Dispatcher
Dohrn Transfer
09.2018 - Current
Back of House Supervisor
Cheddar's Scratch Kitchen Darden Restaurants
08.2013 - 09.2018
Westmont Sr High School