LAKENDRA WATKINS
Rosemont
Summary
Dedicated professional with experience in front desk operations, scheduling, customer service, and multitasking in fast-paced environments. Skilled at managing high call volumes, coordinating appointments, maintaining accurate records, and providing a welcoming experience for clients. Just Relocated and excited to bring a positive, patient-focused approach to a healthcare environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Salon blanc
Milwaukee
01.2024 - 06.2026
- Scheduled and confirmed client appointments using salon scheduling software.
- Answered phones, greeted clients, and maintained a professional front desk environment.
- Collected payments and balanced daily transactions.
- Updated client records and maintained accurate documentation.
- Assisted with administrative tasks, client communications.
- Coordinated schedules to ensure smooth daily operations.
Receptionist
Impressions salon
Mequon
12.2022 - 01.2024
- Welcomed clients with a friendly and professional demeanor, checked them in for appointments, and ensured a positive front desk experience.
- Answered and managed a multi-line phone system, scheduled and confirmed appointments, addressed inquiries.
- Maintained accurate client records by updating demographic and contact information and entering data into the scheduling system.
- Assisted clients during the check-out process by processing payments, scheduling future appointments, and providing information about follow-up services, email correspondence, and maintaining confidentiality while supporting efficient daily front desk operations.
Shift Lead Supervisor
Walgreens
Milwaukee
08.2019 - 12.2022
- Supervised daily front-end operations in a fast-paced environment, ensuring efficient customer flow and professional service delivery.
- Assisted customers in person and over the phone by answering inquiries, resolving issues, and providing clear communication.
- Managed high-volume cash transactions, balanced registers, and maintained accurate financial records.
- Trained and supported team members on customer service standards, procedures, and operational workflows.
- Multitasked effectively during peak hours while maintaining organization, accuracy, and a strong customer service focus.
- Supported team coordination and workflow to ensure timely service and a positive customer experience.
Education
South Division High School
Milwaukee, WisconsinSkills
- Customer Service & Client-Focused Communication
- Front Desk Operations (Check-in/Check-out Experience)
- Multi-Line Phone System Management
- Appointment Scheduling & Calendar Coordination
- Data Entry & Record Keeping Accuracy
- Cash Handling & Transaction Processing
- Time Management & Multitasking in Fast-Paced Environments
- Attention to detail
Timeline
Receptionist
Salon blanc
01.2024 - 06.2026
Receptionist
Impressions salon
12.2022 - 01.2024
Shift Lead Supervisor
Walgreens
08.2019 - 12.2022
South Division High School