Lakeisha Wise
Chicago
Summary
Seeking Customer Service role with 14 years of diverse experience in custodial maintenance, security, and customer service. Skilled in custodial tasks, including electrical repair, drywall, and flooring, as evidenced by prior carpentry experience. Holds Custodial Maintenance Certificate from Dawson Technical Institute; adept at ensuring safe, clean environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Chicago Transit Authority
06.2013 - Current
- Offer essential guidance to facilitate passengers' safe and efficient travel, addressing inquiries and providing assistance.
- Conduct training for new Customer Service Agents to enhance team expertise and service quality.
Transportation/Security Safety Experience
04.2008 - 04.2009
- Managed transportation logistics, ensuring the safe and timely arrival of clients to medical facilities, and coordinated the secure transit of children for home visitations.
- Maintained a secure environment at building entrances, controlling access and providing assistance, while effectively documenting incidents through comprehensive reporting.
Social Service/Administration Skills
11.2006 - 03.2008
- Coordinated home visit scheduling, performed accurate data entry, provided hospice care support, and aided in the case management for DCFS clients.
Mail Operations/Customer Service Experience
05.2001 - 11.2005
- Efficiently prepared, sorted, and routed incoming and outgoing mail according to state and type, ensuring timely distribution.
- Operated and maintained mail processing and sorting machinery, performing occasional adjustments and repairs to optimize operational efficiency.
Carpentry Experience
08.1995 - 08.1998
- Installed and repaired electrical wiring systems, ensuring functional integrity and safety compliance.
- Conducted comprehensive custodial maintenance, including drywall plastering and the installation of hardwood and tile flooring.
Education
Home Health Aide Training - undefined
Help At Home Inc.
Chicago, ILCustodial Maintenance Certificate - undefined
Dawson Technical Institute
Chicago, IL01.2002
Perc Card Security Certification - undefined
Chicago, IL01.2000
Diploma - undefined
Dunbar Vocational H.S.
Chicago, IL01.1993
Skills
- General Bookkeeping
- Business Administration
- Interpersonal Communication
- Leadership
- Training
- Motivation
- Critical-Thinking
- Case Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet
- Fax Machine
- Copier/Scanner
- Phone
- Typing (40-45 WPM)
Certification
Perc Card Security Certification, Chicago, IL 2000/2000
Timeline
Customer Service Assistant
Chicago Transit Authority
06.2013 - Current
Transportation/Security Safety Experience
04.2008 - 04.2009
Social Service/Administration Skills
11.2006 - 03.2008
Mail Operations/Customer Service Experience
05.2001 - 11.2005
Carpentry Experience
08.1995 - 08.1998
Home Health Aide Training - undefined
Help At Home Inc.
Custodial Maintenance Certificate - undefined
Dawson Technical Institute
Perc Card Security Certification - undefined
Diploma - undefined
Dunbar Vocational H.S.