LAKEISHA KERN
Chicago
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
11
11
years of professional experience
Work History
EVS Tech 1
Insight Hospital
Chicago
01.2024 - Current
- Maintained cleanliness and sanitation in patient areas and common spaces.
- Operated industrial cleaning equipment for efficient facility maintenance.
- Followed safety protocols while handling hazardous materials and chemicals.
- Trained new staff on proper cleaning techniques and safety procedures.
- Disinfected bathrooms and other high-traffic areas to ensure a safe and healthy environment.
- Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.
Customer Service Representative
Nordstrom Rack
Chicago
02.2020 - 01.2024
- Resolved customer complaints and provided effective solutions.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization and visual merchandising standards.
- Provided information on promotions and loyalty programs to customers.
- Trained new staff on customer service procedures and policies.
- Managed inventory levels and restocked merchandise as needed.
Customer Service Associate
Old Navy, Gap
Chicago
01.2015 - 02.2020
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization and cleanliness to enhance customer experience.
- Resolved customer complaints promptly to ensure satisfaction.
- Trained new associates on store policies and procedures efficiently.
- Engaged customers through friendly interactions and personalized service.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
High School Diploma -
Tilden
ChicagoSkills
- Administrative Support
- Multi-Task Management
- Facility sanitation standards
- Team collaboration
- Attention to detail
- Adaptability in environments
- Courteous Demeanor
- Client Relations
- Problem-Solving Abilities
Timeline
EVS Tech 1
Insight Hospital
01.2024 - Current
Customer Service Representative
Nordstrom Rack
02.2020 - 01.2024
Customer Service Associate
Old Navy, Gap
01.2015 - 02.2020
High School Diploma -
Tilden