Lakeeta Woods
Bellwood,IL
Summary
Dynamic customer service professional with extensive experience , excelling in high-pressure environments. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and staff training, consistently resolving complex issues and fostering positive experiences for clients. Committed to delivering exceptional service and support.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AT&T
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Responded to technician requests for products, services, and company information.
- Delivered exceptional customer service to every technician by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual case by case needs.
Call Center Representative
Paper Source
01.2018 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Customer Service Cashier
Ross Dress for Less
02.2014 - 12.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Midwest High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Professional telephone demeanor
- Follow-up skills
- Order processing
- Prioritization
- Staff training
Timeline
Customer Service Representative
AT&T
08.2023 - Current
Call Center Representative
Paper Source
01.2018 - 07.2023
Customer Service Cashier
Ross Dress for Less
02.2014 - 12.2017
Midwest High School
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