LAJANYCE JOHNSON
Chicago
Summary
Motivated and organized individual pursuing a role in hospitality where I can utilize my strong communication skills to help individuals in need. Adept at managing physical tasks easily with any team in an advanced environment.
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Advocate Hospital
06.2022 - Current
- Implemented streamlined call transfers and upgraded messaging system, boosting customer satisfaction by 30% and reducing response time by 15 minutes.
- Proactively addressed and resolved patient complaints, enhancing satisfaction levels and reducing resolution time by an average of 15%.
- Spearheaded event planning and marketing strategies for 10+ successful events, driving a 30% increase in audience engagement and conducting thorough post-event analysis to enhance future initiatives.
- Enhanced customer satisfaction by efficiently managing check-in and check-out procedures with a patient-centered approach, ensuring clear communication and empathy with every interaction.
- Revamped cleaning protocols, boosting visitor and patient satisfaction by 15% through improved safety measures and hygiene.
Intern
Northwestern Hospital
02.2018 - 03.2022
- Assisted with scheduling, patient intake, and record management in doctor's offices, enhancing overall office efficiency and patient satisfaction.
- Thoroughly documented patient encounters and medical procedures, enhancing care accuracy and ensuring compliance with healthcare standards.
- Increase team initiatives with professionalism that led to a 20% increase in collaboration and empowered team members to overcome challenges with innovative solutions.
- Enhanced hospital operations by optimizing patient flow management, achieving a 15% increase in workflow efficiency.
Education
Associate's - Radiology & Associate in Arts
Malcolm X College
Chicago, IL06.2021
Radiology Certificate Program - Radiology
Stellar College
Chicago, IL05.2025
Skills
- Medical Terminology & Clinical Documentation
- Proficiency in Microsoft Office Suite
- Problem Solving Skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail oriented
- Patient registration
- Phone and email etiquette
- Call center operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped Supervised team of 8 staff members.
Timeline
Healthcare Customer Service Representative
Advocate Hospital
06.2022 - Current
Intern
Northwestern Hospital
02.2018 - 03.2022
Radiology Certificate Program - Radiology
Stellar College
Associate's - Radiology & Associate in Arts
Malcolm X College
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