Laisha Urias
1534 N 33rd Ave Melrose Park
Summary
Dynamic professional with a proven track record at Bridgeway Senior Living, excelling in schedule management and enhancing operational efficiency. Recognized for reliability and trustworthiness, I improved patient satisfaction through meticulous medical record management and effective communication. My cheerful demeanor fosters a welcoming environment, ensuring residents feel valued and engaged.
Overview
3
3
years of professional experience
Work History
Nanny
Franco Family
12.2025 - 03.2026
- Supervised daily activities, ensuring safety and engagement in age-appropriate play.
- Developed and implemented educational games to foster cognitive development.
- Coordinated meal planning and preparation, promoting healthy eating habits.
- Established routines that enhanced children's emotional and behavioral growth.
Transportation Coordinator
Bridgeway Senior Living
Bensenville, IL
11.2024 - 11.2025
- Coordinated transportation schedules to ensure timely resident arrivals and departures.
- Managed logistics for daily transport operations, optimizing routes and minimizing delays.
- Communicated effectively with residents and families regarding transportation services and updates.
- Assisted in training new staff on transportation protocols and safety procedures.
- Developed a system for tracking vehicle maintenance schedules to enhance operational efficiency.
- Collaborated with healthcare teams to arrange transport for medical appointments and emergencies.
Medical Records
Bridgeway Senior Living
Bensenville, IL
11.2024 - 11.2025
- Improved charge capture accuracy by meticulously reviewing medical records and identifying missing charges.
- Organized over Number medical records through diverse systems of classification, storage retrieval, and indexing.
- Entered timely and accurate data into electronic medical records to communicate member needs.
- Enhanced clinic efficiency by streamlining appointment scheduling and maintaining organized medical records.
- Maintained current and accurate medical records for patients.
- Tracked and monitored requests for medical records release.
- Improved patient satisfaction by efficiently managing and maintaining medical records and vital documents.
- Reduced errors in medical records by implementing standardized processes for data entry and verification.
Front Desk Receptionist
Bridgeway Senior Living
Bensenville, IL
02.2023 - 11.2024
- Greeted residents and visitors, ensuring a welcoming environment.
- Managed phone calls, scheduling appointments for residents and families.
- Maintained accurate records of resident inquiries and requests.
- Assisted with daily administrative tasks, enhancing office efficiency.
- Coordinated communication between staff and families regarding resident needs.
- Trained new reception staff on operational protocols and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Triton College
River Grove, ILHigh School Diploma -
Carl Schurz Highschool
Chicago, IL06.2021
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Cheerful and energetic
- Cleaning and sanitation
- Active listener
Languages
Spanish
Professional Working
Timeline
Nanny
Franco Family
12.2025 - 03.2026
Transportation Coordinator
Bridgeway Senior Living
11.2024 - 11.2025
Medical Records
Bridgeway Senior Living
11.2024 - 11.2025
Front Desk Receptionist
Bridgeway Senior Living
02.2023 - 11.2024
Triton College
High School Diploma -
Carl Schurz Highschool