Laini Kelley
Ottawa
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart, excelling in customer service and food safety compliance. Proven ability to enhance product presentation and drive customer satisfaction through effective teamwork and quality control. Skilled in baking techniques and inventory management, consistently achieving high standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Deli/bakery Clerk
Walmart
10.2025 - Current
- YouAssisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of bakery displays to ensure product visibility.
- Operated baking equipment and tools according to safety protocols for efficient production.
- Prepared and packaged baked goods for sale, adhering to quality standards.
- Collaborated with team members to meet daily production targets effectively.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Residential Cleaner
Lynn Marshall Cleaning Service
Morris, IL
05.2025 - 08.2025
- Performed routine cleaning tasks to maintain residential spaces in pristine condition.
- Utilized cleaning equipment and supplies effectively for optimal results.
- Adapted quickly to different cleaning environments and client preferences.
- Ensured compliance with safety protocols while handling cleaning chemicals.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
Laboratory Technician
Costco Meat Plant
Morris, IL
05.2018 - 07.2024
- Conducted quality control tests on meat products to ensure compliance with safety standards.
- Monitored equipment performance and calibrated machinery for optimal production efficiency.
- Implemented process improvements that reduced waste and enhanced product yield.
- Trained new technicians on laboratory procedures and safety protocols to ensure adherence to best practices.
- Analyzed test results and prepared detailed reports for management review and decision-making.
- Collaborated with cross-functional teams to address quality issues and develop corrective actions.
- Mentored junior staff in laboratory techniques, fostering a culture of continuous learning and development.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
Inbound Stower
Amazon Fulfillment Center
Joliet, IL
08.2017 - 03.2018
- Received and organized inbound inventory, ensuring accurate placement within designated storage locations.
- Operated warehouse management systems to track incoming shipments and manage stock levels efficiently.
- Collaborated with team members to optimize workflow and improve overall operational efficiency in the fulfillment center.
- Conducted regular quality checks on received items, identifying discrepancies and resolving issues promptly.
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
Retail Sales Associate
Menards
Morris, IL
05.2014 - 09.2017
- Assisted customers with product selections and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to optimize visual appeal and accessibility for customers.
- Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
- Trained new associates on company policies, sales techniques, and operational procedures to ensure compliance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Activity Aide
Ottawa Pavilion
Ottawa, IL
09.2015 - 03.2017
- Assisted residents in daily activities to promote engagement and well-being.
- Supported team members in implementing recreational programs tailored to individual needs.
- Maintained a safe environment by adhering to health and safety regulations.
- Coordinated group activities, fostering social interaction among residents.
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Promoted mental stimulation for residents with memory-focused activities such as puzzles and trivia contests.
- Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
- Assisted in maintaining a safe and clean environment, ensuring all activity areas were organized and properly equipped for scheduled events.
Education
High School Diploma -
Victor J Andrew High School
Tinley Park, ILSkills
- Customer service
- Food safety compliance
- Baking techniques
- Inventory management
- Team collaboration
- Quality control testing
- Product presentation
- Cleaning procedures
- Time management
- Cash handling
- Sales support
- Process improvement
- Hazard identification
- Customer engagement
- Training and mentoring
- Food preparation
- Bakery equipment knowledge
- Food handling safety
- Customer satisfaction
- Telephone etiquette
- Stock rotation
- Stock replenishment
- Workplace safety
Timeline
Deli/bakery Clerk
Walmart
10.2025 - Current
Residential Cleaner
Lynn Marshall Cleaning Service
05.2025 - 08.2025
Laboratory Technician
Costco Meat Plant
05.2018 - 07.2024
Inbound Stower
Amazon Fulfillment Center
08.2017 - 03.2018
Activity Aide
Ottawa Pavilion
09.2015 - 03.2017
Retail Sales Associate
Menards
05.2014 - 09.2017
High School Diploma -
Victor J Andrew High School