Laila Spencer
Chicago
Summary
Dedicated sales associate skilled in providing exceptional customer service and support. Strong communicator with a talent for problem-solving and team collaboration, aiming to enhance customer satisfaction and drive sales growth.
Overview
2
2
years of professional experience
Work History
Cashier
Lowes Home Improvment
Chicago
12.2024 - 10.2025
- Processed customer transactions efficiently at point of sale.
- Assisted customers in locating products throughout the store.
- Handled cash, credit, and gift card payments accurately.
- Maintained clean and organized checkout area for customer convenience.
- Operated register software to manage sales and returns efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Sales Associate
DTLR
Chicago
08.2023 - 06.2024
- Maintained sales floor appearance and organized merchandise displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Harlan Community Academy
Chicago06-2022
Skills
- Customer service
- Communication skills
- Team collaboration
- Refund handling
- Inventory control
- Visual merchandising
- Attention to detail
- Problem solving
- Clear communication
- Work ethic and integrity
- Customer service excellence
- Retail merchandising
- Product restocking
- Scanner operations
- Cash register operation
Timeline
Cashier
Lowes Home Improvment
12.2024 - 10.2025
Sales Associate
DTLR
08.2023 - 06.2024
High School Diploma -
Harlan Community Academy