Laila Koro
Des Plaines
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work History
Office Manager
Omni Dental Group
Arlington Heights
09.2020 - Current
- Organized office operations and maintained efficient workflow for dental practice.
- Managed appointment scheduling and patient communications with accuracy and professionalism.
- Coordinated supply inventory, ensuring timely procurement of dental materials and equipment.
- Oversaw staff training and development to enhance team performance and service quality.
- Implemented office policies to streamline procedures and improve patient experience.
- Maintained patient records in compliance with privacy regulations and best practices.
- Facilitated communication between dental team members to improve collaboration and efficiency.
- Supported financial operations by processing invoices and managing billing inquiries effectively.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
Treatment Coordinator
Family Dental Of Lincoln
Chicago
02.2014 - 12.2020
- Coordinated patient treatment plans and schedules for optimal clinic workflow.
- Communicated effectively with patients regarding treatment options and financial arrangements.
- Managed insurance verification and processing for patient claims and benefits.
Nursing Assistant
Ambassador
Chicago
03.2011 - 04.2014
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient care areas.
Customer Service Cashier
Walgreens
Chicago
06.2008 - 04.2011
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained a clean and organized checkout area for optimal service.
- Resolved customer complaints and issues with professionalism and care.
- Trained new cashiers on company policies and customer service standards.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
Manager
McDonald's
Chicago
02.2006 - 07.2009
- Supervised daily operations ensuring compliance with company standards.
- Trained staff on customer service and food safety protocols.
- Managed inventory levels and placed orders for supplies as needed.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
GED
Chicago, IllinoisSkills
- Office organization
- Appointment scheduling
- Inventory management
- Patient record maintenance
- Customer relationship management
- Policy implementation
- Staff training and development
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Payroll and budgeting
- Billing
- Staff training
- Customer service
- Workflow optimization
Languages
English
Professional
Assyrian
Professional
Arabic
Professional
Timeline
Office Manager
Omni Dental Group
09.2020 - Current
Treatment Coordinator
Family Dental Of Lincoln
02.2014 - 12.2020
Nursing Assistant
Ambassador
03.2011 - 04.2014
Customer Service Cashier
Walgreens
06.2008 - 04.2011
Manager
McDonald's
02.2006 - 07.2009
GED