Laci McGuire
West Frankfort
Summary
Experienced support team member with 10+ years of experience in healthcare setting. Detail-oriented with excellent communication skills and demonstrated talent for multi-tasking in fast paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Center Support Specialist
Select Medical
05.2015 - Current
- Provided exceptional customer support for diverse patient needs and inquiries.
- Facilitated patient care processes by managing digital intake paperwork and completing patient outcome scores.
- Managed scheduling and appointment coordination for patients.
- Assisted in remote coverage of multiple centers across the market to complete daily tasks
- Assisted with interviews for all potential new hire Patient Service Specialists.
- Primary trainer of new Patient Service Specialists on day to day job duties in the front office.
- Supported Revenue Cycle Manager in running and maintaining financial reports to ensure operational accuracy.
- Conducted weekly new patient and quarterly QA audits to verify data entry accuracy and compliance with insurance payers.
- Provided feedback and training to Patient Service Specialists based on audit scores.
- Performed insurance verifications
- Obtained authorizations in a timely manner
Bakery Assistant
Baked By Gene
02.2014 - 12.2015
- Demonstrated exceptional time management by working with team members and independently to have baked goods prepared and on display at time of opening
- Prepared a variety of baked goods following established recipes and guidelines.
- Operated baking equipment, including mixers and ovens safely.
- Maintained cleanliness and organization of baking stations and storage areas.
- Assisted customers by providing recommendations.
Education
GED
Ina, ILSkills
- Patient scheduling
- Insurance verification
- Exceptional Customer Service
- Data entry accuracy
- Time management
- Team collaboration
- Problem solving
- Training and mentoring
- Effective communication
- Patient advocacy
Certification
- CPR Certification
Timeline
Center Support Specialist
Select Medical
05.2015 - Current
Bakery Assistant
Baked By Gene
02.2014 - 12.2015
GED