Summary
Overview
Work History
Education
Skills
Timeline
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LaChonda Buchanan

Wadsworth

Summary

Diligent [Desired Position] with solid background in managing shifts and key holding responsibilities. Skilled in overseeing smooth operations, ensuring staff efficiency, and enhancing customer satisfaction. Demonstrated ability in inventory control and team leadership.

Professional retail leader with proven track record in supervisory roles. Adept at managing daily operations, resolving conflicts, and ensuring seamless workflow. Known for fostering team collaboration and achieving high performance standards. Reliable and adaptable with strong focus on customer service and operational excellence.

Overview

14
14
years of professional experience

Work History

Shift Manager/Key Holder

Starbucks
08.2021 - Current


  • Stayed up to date on latest market trends, standard practices and compliance requirements in Starbucks.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Contributed ideas for process improvements which led to reduced costs without compromising quality.
  • Cultivated positive rapport with fellow partners to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Trained new partners on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Shift Manager/Key Holder

Starbucks
02.2011 - 05.2016
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Operated cash register.
  • Maintained store in clean and neat manner.

Education

High School Diploma -

South Shore High School
Chicago, IL
06-2005

Skills

  • Friendly and outgoing
  • Active listener
  • Effective Leadership
  • Customer service
  • Professional and courteous
  • Staff training
  • Problem resolution
  • Goal setting
  • Health and safety
  • Good judgment

Timeline

Shift Manager/Key Holder

Starbucks
08.2021 - Current

Shift Manager/Key Holder

Starbucks
02.2011 - 05.2016

High School Diploma -

South Shore High School

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LaChonda Buchanan