Lacey Shepherd

Provides accurate, timely and professional customer service, guidance and support to COUNTRY Financial and Illinois Farm Bureau employees, management, and other HR groups as part of a centralized function to handle a variety of HR-related transactions. Possesses thorough knowledge of human resources policies and procedures to respond to inquiries and requests.

• Responds to various HR-related inquiries by phone, email, chat, and other forms of communication.
• Processes paper and electronic forms related to documenting human resources activities, such as hiring, status changes, performance, benefits and terminations.
• Coordinates and administers Human Resources programs (e.g., open enrollment, recognition, wellness), participates in project work, and creates communications for HR areas as assigned.
• Appropriately routes requests from employees to HR subject matter experts for additional information.
• Inputs employee data into appropriate systems/databases and documents activities as requested.

• Responds to various HR-related inquiries by phone, email, chat, and other forms of communication.
• Processes paper and electronic forms related to documenting human resources activities, such as hiring, status changes, performance, benefits and terminations.
• Coordinates and administers Human Resources programs (e.g., open enrollment, recognition, wellness), participates in project work, and creates communications for HR areas as assigned.
• Appropriately routes requests from employees to HR subject matter experts for additional information.
• Inputs employee data into appropriate systems/databases and documents activities as requested.

Entry level; gains basic job skills and learns company policies and procedures to complete routine tasks.

Performs prescribed work assignments that are routine in nature, requiring limited judgment or autonomy. Has little to no role in decision-making.

Works under direct supervision and receives detailed instructions on all work.