L. McFalls
Orland
Summary
Operations and logistics professional with 13 years of experience, including 8 years managing a $20M nationwide postal contract. Expert in freight billing, contract management, payroll, and live transit tracking. Recognized for optimizing operations, leading teams, and delivering results under tight deadlines.
Overview
21
21
years of professional experience
Work History
Operations Manager
10 Roads Express
12.2017 - Current
- Manage $20M nationwide postal contract; oversee invoicing, billing, and revenue tracking.
- Track real-time transit of MTEC postal equipment across the U.S., ensuring timely delivery.
- Implement process improvements to reduce errors and enhance operational efficiency.
- Led cross-functional teams to achieve operational goals and enhance service delivery.
- Analyzed logistical challenges and proposed solutions to optimize transportation routes.
- Collaborated with senior management on strategic initiatives to align operations with business objectives.
- Managed vendor relationships, negotiating contracts to ensure cost-effective service delivery.
Assistant Dispatcher / HR Assistant
KRC Logistics
01.2011 - 01.2017
- Coordinated fleet operations for 70+ trucks and drivers.
- Maintained driver certifications and compliance with DOT regulations.
- Processed payroll for 100+ employees, managed billing and invoicing.
- Provided onboarding and training for new recruits.
Human Resource / Budget Assistant
University of Illinois at Chicago
01.2008 - 01.2010
- Managed payroll for 50+ employees; prepared weekly budget reports.
- Developed new hire tracking system; maintained 100+ HR files.
Account Coordinator
PMC Staffing Solutions
01.2005 - 01.2008
- Managed staffing and client accounts; processed payroll for 60+ employees.
- Developed recruiting strategies and coordinated interviews.
- Coordinated multiple client accounts, ensuring timely communication and alignment with project goals.
- Streamlined onboarding processes for new clients, enhancing efficiency and satisfaction rates.
- Analyzed client feedback to identify trends, recommending actionable improvements to service delivery.
- Streamlined communication between clients and internal teams for seamless project execution.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Updated internal databases with account information to maintain concise, clear records.
Education
Bachelor of Science - Criminal Justice, English
University of Illinois At Chicago
Chicago, IL.05.2008
Skills
- Operations oversight
- Contract management
- Freight billing management
- Employee payroll processing
- Client engagement and compliance
- Efficiency enhancement
- Process improvement
- Effective team leadership
- Employee onboarding and training
Timeline
Operations Manager
10 Roads Express
12.2017 - Current
Assistant Dispatcher / HR Assistant
KRC Logistics
01.2011 - 01.2017
Human Resource / Budget Assistant
University of Illinois at Chicago
01.2008 - 01.2010
Account Coordinator
PMC Staffing Solutions
01.2005 - 01.2008
Bachelor of Science - Criminal Justice, English
University of Illinois At Chicago