Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyrsten Peterson

310 S Saint Louis St Dwight

Summary

Eager, hard working, and detail oriented individual seeking a long term stable position. Possess strong communication and organizational skills. Proven track record in ensuring safety compliance. Adept at engaging customers, leading teams, and delivering exceptional results in various hands on rolls. Demonstrates strong teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Allstate Insurance Co
12.2024 - 02.2025
  • Built relationships with customers to encourage repeat business.
  • Handled payment transactions efficiently while adhering to company payment handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant policies, discounts and services.
  • Educated clients on current discount offerings, policies and products that would fit their needs using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our policies offered.
  • Developed comprehensive policy knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Answered incoming customer calls to address their needs.
  • Conducted phone calls to previous customers to restore their business and new customers to retention.

Administrative Coordinator

Nutrien Ag Solutions
01.2015 - 07.2024
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Maintained a well-organized filing system to ensure easy access to important records and documents for all machinery, fleet vehicles, and facility grounds.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information for customers and vendors easily accessible and organized.
  • Assisted in the recruitment process by screening applications, and facilitating onboarding activities for new hires.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
  • Ensured compliance with company safety policies by maintaining up-to-date knowledge of regulations, enforced safety guidelines, and conducting regular audits of procedures.
  • Completed OSHA 40 Certification
  • Completed CPR First-Aid Certification
  • Managed inventory by ordering products and ensuring essential items were always in stock.
  • Completed bi-weekly payroll for 25 employees.
  • Provided exceptional customer service with professionalism and enthusiasm to both internal employees as well as external visitors, customers, vendors or partners during face-to-face interactions at the front desk.
  • Managed all scale operations.
  • Picked up parts and brought tools to the fields and assisted in machinery maintenance on site.
  • Cooked and prepared lunch and dinner meals for all employees daily.


  • Developed positive relationships with customers by promptly addressing inquiries and concerns via phone or in person communication.
  • Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, office cleanliness, organization, and supply inventory management.
  • Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.


Education

No Degree - General Studies

Joliet Junior College
Joliet, IL

High School Diploma -

Minooka Community High School
Minooka, IL
12-2003

Skills

  • Customer service
  • Safety Compliance
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-Tasking
  • Attention to detail
  • Documentation and recordkeeping
  • Filing
  • Inventory management
  • Customer database systems
  • Workload management
  • Bookkeeping
  • Employee records management
  • Multitasking and organization
  • Administration and operations
  • Payroll administration
  • Account reconciliation

Certification

  • CPR and First Aid certified
  • OSHA 40 Certified

Timeline

Sales Associate

Allstate Insurance Co
12.2024 - 02.2025

Administrative Coordinator

Nutrien Ag Solutions
01.2015 - 07.2024

No Degree - General Studies

Joliet Junior College

High School Diploma -

Minooka Community High School

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Kyrsten Peterson