Experienced funeral industry professional prepared to guide families through challenging times with empathy and care. Strong focus on team collaboration and achieving results, ensuring seamless operations and personalized service.
Overview
5
5
years of professional experience
Work History
Funeral Director and Embalmer Apprentice FDA
Preston Hanley Funeral Home
09.2024 - Current
Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Displayed sympathy and attentiveness while meeting with families, gathering their information, needs, and wishes for a personalized service dedicated toward their loved one.
Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Discussed pre-arranged funeral options and explained pricing to clients.
Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Performed embalming procedures, updated case study reports, and minimal preparation reports.
Closed and secured caskets and led funeral corteges to churches and burial sites.
Drafted and published obituaries on behalf of families served.
Received positive feedback from families for the care and dignity given to their loved ones during the embalming process.
Maintained a sanitary work environment by adhering to strict safety and cleanliness protocols enforced by OSHA.
Minimized risk of workplace injuries through consistent adherence to OSHA guidelines for handling hazardous materials.
Reduced operating costs through efficient use of embalming chemicals and supplies.
Established trust and rapport with colleagues across various departments by demonstrating exceptional teamwork and collaboration during challenging cases.
Funeral Director Student and Crematory Technician
Preston Hanley Funeral Home
03.2023 - 09.2024
Welcome guests for funeral services, hand out information regarding the funeral service, express condolences, and encourage attendees to sign the guestbook before entering into the chapel
Ensure the chapel is prepared for the upcoming service including the casket or urn, floral arrangements or urn spray, photos, guestbooks, memorabilia, music and other elements that are crucial to creating a personalized and memorable service
Clean, organize, and set up the chapel after all funeral services ensuring that the area is upstanding and prepared for the next service
Locating grave markers within the cemetery and setting up the needed furniture and urn displays for a graveside or memorial service
Assist in the embalming, dressing, cosmetics, and casketing of remains prior to the service
Complete proper identification protocol, chain of custody, and legal documentation involved with Crematory Regulations before conducting the cremation process
Completing the cremation and processing of humans and animals under the regulations and guidelines of Cremation Association of North America
Fill urns and jewelry with cremated remains before completing legal documentation to return the merchandise to the represented authority
Complete ongoing training through SCI to remain up to date on state requirements and safety protocols that pertain to the funeral industry
Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Funeral Director's Assistant
Lenz Memorial Home
12.2019 - 12.2022
Worked alongside a licensed funeral director on an at-need basis to complete needed tasks
Welcomed in families for services, greeting, expressing condolence, and directing toward the chapel
Arranged floral arrangements, funeral merchandise, casket ornaments, prayer cards, obituary cards, and other funeral merchandise when needed
Attending church services and offering aid with the transferring of the deceased from the funeral home, to the church, and to the cemetery for final disposition
Act as a backup pallbearer and assist the casket to the grave when needed
Cleaning up and arranging the funeral chapel before and after services
Intern
Chillicothe Police Department
01.2020 - 04.2020
Observed the legal protocols and documentation process for serving warrants, investigating criminal activity, and obtaining search warrants
Participated in team building exercises and communication activities amongst other employees of the department
Joined nightly police patrol in designated locations and observed as the department maintained law and order, worked to detect criminal activity, and enforce laws and regulation
Joined the department in response to citizen requests for medical assistance, domestic altercations, and triggered home alarms
Discussed and participated in ways to reduce crime within the community and the plan to control crime in local schools
Education
Associates - Mortuary Science
Worsham School of Mortuary Science
Wheeling, Il
01-2024
Bachelor of Science - Criminal Justice; minor in Sociology
Bradley University
Peoria, Il
01.2021
Associates of Science - Criminology
Illinois Central College
Peoria, Il
01.2019
Skills
Compassionate communication
OSHA regulations
Pricing structures
Mortuary operations
Cremation services
Restorative art
Funeral planning
Teamwork and Collaboration
Organizational Skills
Computer Skills
Cultural Sensitivity
Support families
Timeline
Funeral Director and Embalmer Apprentice FDA
Preston Hanley Funeral Home
09.2024 - Current
Funeral Director Student and Crematory Technician
Preston Hanley Funeral Home
03.2023 - 09.2024
Intern
Chillicothe Police Department
01.2020 - 04.2020
Funeral Director's Assistant
Lenz Memorial Home
12.2019 - 12.2022
Bachelor of Science - Criminal Justice; minor in Sociology
Bradley University
Associates of Science - Criminology
Illinois Central College
Associates - Mortuary Science
Worsham School of Mortuary Science
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