Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kyra Gibson

Chicago

Summary

Dynamic and adaptable professional with extensive experience in high-volume hospitality settings, including Pappadeaux Seafood Kitchen. Recognized for exceptional customer service and problem-solving skills, effectively training staff and enhancing guest experiences. Proficient in cash handling and POS systems, consistently fostering teamwork and collaboration to drive success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pappadeaux Seafood Kitchen

Bartender/Trainer
10.2023 - Current
  • Worked effectively in fast-paced environments.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Coopers Hawk

Server/Bartender
03.2021 - 08.2023
  • Proven ability to learn quickly and adapt to new situations.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Barista/Shift Supervisor

Starbucks
04.2018 - 02.2021
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Education

B.S. Of Science - Biochemistry

Loyola University of Chicago
Chicago, IL
05.2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Multitasking Abilities

Certification

  • Illinois BASSET Certification

Timeline

Pappadeaux Seafood Kitchen

Bartender/Trainer
10.2023 - Current

Coopers Hawk

Server/Bartender
03.2021 - 08.2023

Barista/Shift Supervisor

Starbucks
04.2018 - 02.2021

B.S. Of Science - Biochemistry

Loyola University of Chicago

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Kyra Gibson