Kylie Shanna
Chicago
Summary
Detail-oriented professional with experience in pharmacy and retail environments. Skilled in inventory management and active listening, contributing to improved operational workflows and enhanced customer experiences. Ready to leverage expertise to support team collaboration and efficiency.
Dedicated Pharmacy Technician skilled in workflow optimization and inventory management. Proven ability to provide exceptional customer service and maintain confidentiality while ensuring accurate prescription processing.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Chicago, IL
09.2025 - Current
- Managed inventory levels and ensured timely restocking of medications and supplies.
- Processed prescriptions accurately, verifying patient information and dosage instructions.
- Assisted pharmacists in preparing medication orders and compounding pharmaceuticals.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Store Associate
Walgreens
Chicago, IL
12.2024 - Current
- Assisted customers with product inquiries and selection to enhance shopping experience.
- Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Shift Leader
Digi Photo/Storibox
Chicago, IL
12.2021 - 09.2025
- Supervised daily operations and ensured adherence to quality standards.
- Trained and mentored team members on efficient workflow practices.
- Coordinated scheduling and resource allocation for optimal staff coverage.
- Managed inventory levels, ensuring adequate stock for customer demands.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Recreation Leader/Summer Camp Counselor
Chicago Park District
Chicago, IL
06.2021 - 08.2021
- Assisted in organizing recreational activities and events for community engagement.
- Facilitated participant registration and maintained accurate attendance records.
- Monitored youth behavior, promoting positive interactions among participants.
- Developed positive and productive relationships with kids, parents and staff.
- Supervised groups of up to 25 children under age 6 from arrival through departure at end of day.
Education
Pritzker College Prep
Chicago, ILCity Colleges of Chicago
Chicago, ILSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Supply restocking
- Customer service
- Active listening
- Client relations
Timeline
Pharmacy Technician
Walgreen's Pharmacy
09.2025 - Current
Store Associate
Walgreens
12.2024 - Current
Shift Leader
Digi Photo/Storibox
12.2021 - 09.2025
Recreation Leader/Summer Camp Counselor
Chicago Park District
06.2021 - 08.2021
Pritzker College Prep
City Colleges of Chicago