Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kylie Niro

Courtland

Summary

Dynamic customer service professional with a proven track record at Old Second National Bank, excelling in relationship building and complex problem-solving. Recognized for enhancing customer satisfaction through tailored solutions and effective communication. Skilled in cash handling and maintaining compliance, consistently exceeding performance metrics while fostering loyalty and trust.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.


Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 60lbs pounds. Highly experienced in performing quality inspections and machinery operations.


Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Associate

PlaquesPlus
07.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams..
  • Building awards to exact measurements and bringing the customers vision to life.

Tanning Cosultant

LA TAN
06.2023 - 01.2025
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.

Key Holder

Vineyard Vines
09.2022 - 06.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Exceeded sales targets and metrics consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.

Personal Banker

Old Second National Bank
10.2021 - 05.2022
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Customer Service Representative

Lake Shore Recycling
01.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Criminal Justice

College of DuPage
Glen Ellyn, IL

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Courteous and professional
  • Relationship building
  • Complex Problem-solving
  • Decision-making

Languages

English
Full Professional

Timeline

Associate

PlaquesPlus
07.2024 - Current

Tanning Cosultant

LA TAN
06.2023 - 01.2025

Key Holder

Vineyard Vines
09.2022 - 06.2023

Personal Banker

Old Second National Bank
10.2021 - 05.2022

Customer Service Representative

Lake Shore Recycling
01.2019 - 01.2021

Criminal Justice

College of DuPage
Kylie Niro