Kyley Spates
Starbucks
Freeport
9
years of professional experience
Reliable barista and cashier with strong customer service, multitasking, and cash handling skills. Known for providing friendly support in fast-paced settings. Excellent at keeping work areas clean and performing accurate transactions.
Work History
Barista/Cashier
1 Year 5 Months- Greeted customers, answered menu questions, and resolved order concerns with efficient, friendly service.
- Operated POS system, processed cash and card transactions, and balanced register drawer accurately.
- Prepared handcrafted beverages and food items following Starbucks standards and recipe specifications.
- Supported mobile and in-store orders while maintaining speed during peak business periods.
- Maintained clean counters, condiment stations, and equipment in compliance with sanitation standards.
- Restocked milk, syrups, cups, and merchandise to keep service areas fully prepared.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Sales Associate/Front End Associate
2 Years- Processed sales transactions accurately using point-of-sale systems and handled returns, exchanges, and refunds.
- Assisted customers with product selection, locating merchandise, and resolving questions across store departments.
- Applied product knowledge to recommend solutions aligned with customer needs and store offerings.
- Maintained organized sales floor displays, restocked inventory, and supported merchandise presentation standards.
- Monitored inventory levels and reported low-stock items to help maintain product availability.
- Trained new associates on checkout procedures, service expectations, and store policies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Dog Groomer
3 Years 1 Month- Performed breed-specific haircuts, bathing, drying, and brushing to maintain pet appearance and comfort.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Mentored newer groomers on handling techniques, grooming procedures, and customer service expectations.
- Maintained sanitation of tools, tubs, tables, and work areas to meet safety standards.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Organized and sanitized cages, kennels, play yards, and grooming areas to ensure a tidy environment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Education
Associate of Arts - Animal Science / Early Childhood Education
- magna cum laude graduate
- 3.79 GPA
Bachelor of Arts - Interdisciplinary Studies - Child Development/PSY
- 3.92 GPA
Skills
Customer service
Cash handling
Retail transactions
Safe food handling
Cleaning and sanitizing
Sanitation practices
Product restocking
Client satisfaction
Multitasking
Teamwork and collaboration
Equipment maintenance
Reliable and dependable
Positive attitude
Timeline
Barista/Cashier
Starbucks
09.2023 - 02.2025Read More
Sales Associate/Front End Associate
Blains Farm & Fleet
09.2021 - 09.2023Read More
Assistant Dog Groomer
Hidden Creek Grooming
07.2016 - 08.2019Read More
National Louis University
Bachelor of Arts from Interdisciplinary Studies - Child Development/PSY
Read More
Highland Community College
Associate of Arts from Animal Science / Early Childhood Education
Read More