Summary
Overview
Work History
Education
Skills
Timeline
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Kyleena James

Springfield,IL

Summary

Dynamic professional with a proven track record at Menards, excelling in customer satisfaction and team motivation. Demonstrated strong multitasking and proactive problem-solving skills, generating repeat business through exceptional service. Committed to continuous improvement and maintaining a professional demeanor, ensuring efficient operations and positive customer experiences.

Overview

20
20
years of professional experience

Work History

1st Assistant Front End Manager

Menards
01.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours, while staying within allowed payroll budgets.

Cashier

Casey's General
06.2014 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Server

The Harvest Cafe
09.2011 - 01.2016
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Overnight Freight Associate

Kohls Department Store
04.2005 - 06.2014
  • Lifted and moved items weighing 5-30 pounds multiple times per shift.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Operated pallet jacks to move freight and unload trucks.
  • Moved freight to sales floor.
  • Reset new merchandise.

Education

Associate of Science - Medical Assistant

Kaplan University Online

Skills

  • Strong multitasking
  • Proactive problem-solving
  • Reliability
  • Written communication
  • Continuous improvement
  • Professional demeanor

Timeline

1st Assistant Front End Manager

Menards
01.2016 - Current

Cashier

Casey's General
06.2014 - 01.2016

Server

The Harvest Cafe
09.2011 - 01.2016

Overnight Freight Associate

Kohls Department Store
04.2005 - 06.2014

Associate of Science - Medical Assistant

Kaplan University Online

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Kyleena James