KYLE WHITE
Antioch
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
ICF Next
09.2021 - Current
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Engaged in tool and process improvements to streamline customer success activities and services.
General Manager
Mitchell Black
11.2019 - 08.2021
- Reduced our COGS by 6% while doubling our revenue from previous year
- Took company from a 6 figure deficit to profit in 18 months
- Create and implement purchase and sales orders workflow strategies for every vendor and customer
- Responsible for fiscal oversight- invoicing and AR history
- Spearheaded sourcing and implementation of operational changes which led to a 20% increase on average product margin
- Forecast, analyze, and review monthly sales and operational expenses with executive leadership
- Consult on all licensing and private label deals to ensure profitability and quality control
- Lead continuous improvement in customer service and business development
Sales and Account Manager
Mitchell Black
01.2014 - 01.2019
- Company Overview: Wallpaper and Decor
- Managed over 120 regional and multi-national accounts including Anthropologie, Home Depot, and Wayfair
- Developed mutually profitable road maps for key accounts
- Created customer loyalty programs to generate new, consistent revenue streams equating to 8% growth in total revenue
- Leveraged expert product knowledge to increase sales opportunities
- Primary point person for all client communications
- Developed email marketing campaigns including design and copy
- Wallpaper and Decor
Loan Officer
Guaranteed Rate
01.2013 - 02.2014
- Converted 1.2 million in mortgage sales through lead origination
- Managed a pipeline of over 100 customers while analyzing personal and business financial documents to ascertain opportunities pertinent to loan requirements
- Obtained national licensing requirements with in-depth knowledge of mortgage compliance acts
- Increased customer awareness for the HARP program
Recreation Coordinator
Walt Disney World Swan and Dolphin
10.2010 - 12.2012
- Company Overview: Hospitality
- MOD for up to 12 employees at a time
- Forecasted and scheduled shifts based on hotel occupancy projections
- Facilitated corporate sports outings and private guest parties
- Conducted daily guest interactions providing world class customer service
- Experienced with making quick decisions relating guest and staff safety
- Hospitality
Education
Bachelor of Arts - Marketing
Loras College
Dubuque, IA05-2008
Skills
- CRM Software: Salesforce, Microsoft Dynamics
- Project Management Tools: JIRA
- Cloud Platforms: AWS, Microsoft Azure, Google Cloud
- Data Analytics Tools: Excel
Certification
Amazon Web Services: Cloud Practitioner
Timeline
Account Manager
ICF Next
09.2021 - Current
General Manager
Mitchell Black
11.2019 - 08.2021
Sales and Account Manager
Mitchell Black
01.2014 - 01.2019
Loan Officer
Guaranteed Rate
01.2013 - 02.2014
Recreation Coordinator
Walt Disney World Swan and Dolphin
10.2010 - 12.2012
Amazon Web Services: Cloud Practitioner
Bachelor of Arts - Marketing
Loras College
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