KYLE PANOZZO
St. Charles
Summary
Motivated and enthusiastic sales professional with a strong desire to succeed in the industry. Possesses excellent communication and interpersonal skills, able to quickly build rapport with clients and understand their needs. Quick learner with a proactive attitude, eager to gain hands-on experience and develop expertise in sales techniques and strategies.
Overview
5
5
years of professional experience
Work History
Manager | Server
Coopers Hawk Winery
06.2021 - Current
- Provide exceptional customer service by taking orders, delivering food and beverages, and ensuring guest satisfaction
- Demonstrate product knowledge and upsell menu items to enhance guest experience
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Promoted wine club memberships to guests, driving membership growth.
Inventory Specialist
Mercedes Benz Of St. Charles
11.2019 - 04.2020
- Work closely with dealership management, sales teams, and service departments to ensure accurate inventory records and efficient operations
- Receive and inspect vehicles upon arrival, ensuring all necessary documentation is completed
- Organize and maintain the dealership's vehicle inventory, ensuring vehicles are correctly labeled, parked, and displayed on the lot according to dealership standards
Education
Bachelors - Marketing
Northern Illinois University
Dekalb, IL05.2024
Skills
- Problem-solving
- Team leadership
- Interpersonal skills
- Customer interaction
- Ability to remain calm under pressure
- Focus in high-pressure situations
Academic leadership
President, Tau Kappa Epsilon Fraternity, Northern Illinois University, 11/01/20, 11/30/21, Led a team of executive board members to coordinate and execute fraternity events and initiatives., Fostered a positive and inclusive environment within the fraternity community., Developed and implemented strategies to achieve organizational goals and objectives.
Timeline
Manager | Server
Coopers Hawk Winery
06.2021 - Current
Inventory Specialist
Mercedes Benz Of St. Charles
11.2019 - 04.2020
Bachelors - Marketing
Northern Illinois University
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