Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Miller

East Peoria

Summary

Dynamic and detail-oriented professional with a strong work ethic and expertise in delivery management, honed as an Instacart Shopper. Consistently achieved high customer satisfaction ratings by ensuring order accuracy and providing exceptional service. Skilled in mobile app proficiency and building customer relations, contributing to enhanced loyalty and repeat business.

Overview

11
11
years of professional experience

Work History

Instacart Shopper

Instacart
04.2024 - 04.2025
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Consulted with customers on food selections and custom order requests.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Tracked substitutions and informed customers of changes.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Handled complex transactions accurately, processing payments securely using the Instacart platform.
  • Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
  • Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Interacted with guests in friendly and knowledgeable way.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.
  • Picked and packed order items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Worked with customers to pack items according to specific desires and requirements.
  • Greeted customers and directed to requested products.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.

Dasher

DoorDash
07.2024 - 09.2024
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Line Cook

Rizzis Italian
10.2019 - 03.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.

Line Cook

Applebees
06.2016 - 10.2019
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Improved team morale and productivity through effective communication and collaboration.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Line Cook

Steak N Shake
05.2014 - 05.2016
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Education

High School Diploma -

Pekin Community High School
Pekin, IL
05.2016

Skills

  • Mobile app proficiency
  • Reading comprehension
  • Strong work ethic
  • Product picking
  • Delivery management
  • Order proofing
  • Store relations
  • Vehicle upkeep
  • Hospitality and accommodation
  • Attention to detail
  • Customer service
  • Product knowledge
  • Accurate money handling
  • Decision-making
  • Verifying order accuracy
  • Flexible schedule
  • Prioritizing orders
  • Customer relations
  • Sales proficiency
  • Product awareness
  • Production line operations

Timeline

Dasher

DoorDash
07.2024 - 09.2024

Instacart Shopper

Instacart
04.2024 - 04.2025

Line Cook

Rizzis Italian
10.2019 - 03.2024

Line Cook

Applebees
06.2016 - 10.2019

Line Cook

Steak N Shake
05.2014 - 05.2016

High School Diploma -

Pekin Community High School

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Kyle Miller